Campus Bookstore Sales Supervisor

Barnes & Noble Education, Inc.; Cambridge (MA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Daily Pay

Employee Discount

Paid sick time

401k eligibility

Commuter Benefits

Job summary

Barnes & Noble College in Cambridge, MA is seeking a part-time Supervisor to support store management, coach team members on the sales floor, and ensure outstanding customer service while driving sales. The role requires a flexible schedule including evenings, weekends, and holidays, with responsibilities spanning training, daily operations, and loss-prevention procedures.

Massachusetts pay transparency info notes a $17.00/hour base.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Spend the majority of time on the selling floor delivering, coaching, and modeling exceptional customer service.
• Maintain knowledge of all departments to provide daily support and guidance to customers and team members.
• Help resolve customer issues and escalate problems to management when necessary.
• Assist in daily store operations in partnership with management and act as Manager-on-Duty in their absence at satellite locations.
• Assist with assigning work and directing team members to manage multiple projects.
• Assist with processing sales transactions as needed.

Skills

Customer service

Communication

Retail experience

Education

High school diploma

Job description

Barnes & Noble College in Cambridge, MA is seeking a part-time Supervisor to support store management, coach team members on the sales floor, and ensure outstanding customer service while driving sales. The role requires a flexible schedule including evenings, weekends, and holidays, with responsibilities spanning training, daily operations, and loss-prevention procedures.

Massachusetts pay transparency info notes a $17.00/hour base.