Campus Bookstore Operations Lead

Ateeca Inc; Wellesley (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Ateeca Inc seeks a bookstore assistant to support daily operations at our campus bookstore in Massachusetts. You will provide front-line service to students, faculty and staff, help with textbook ordering, digital bookshelf access, and code redemption, and ensure smooth distribution, returns and exchanges.

The role involves coordinating adoption processes with faculty, liaising with distributors, and resolving concerns while maintaining organized shelves.

Qualifications

• Strong communication and interpersonal skills.
• Ability to lift and move boxes up to 30-40 pounds.
• Proficiency with Microsoft Office and basic computer applications.
• Ability to work flexible hours during semester start-up and peak periods.

Responsibilities

• Support daily operations of the bookstore.
• Provide front-line customer service to students, faculty and staff, ensure high levels of customer satisfaction.
• Receive, unpack, and stock textbooks, receive shipments in the system.
• Assist students with ordering textbooks, acessing digitial bookshelf, redeeming access codes.
• Coordinate textbook distribution, returns and exchanges.
• Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester.
• Liaison with online book distributor and publishers as needed to troubleshoot orders and acess codes.
• Address, resolve or escalating student, faculty, and staff concerns.
• Maintain bookstore order and organization.
• Perform basic administrative tasks.
• Work independently and collaboratively in a fast-paced higher education environment.

Skills

Strong communication

Interpersonal skills

Lift 30-40 pounds

Tools

Microsoft Office

Job description

Ateeca Inc seeks a bookstore assistant to support daily operations at our campus bookstore in Massachusetts. You will provide front-line service to students, faculty and staff, help with textbook ordering, digital bookshelf access, and code redemption, and ensure smooth distribution, returns and exchanges.

The role involves coordinating adoption processes with faculty, liaising with distributors, and resolving concerns while maintaining organized shelves.