Campus Access Success Manager

Follett Corporation; Westchester (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Follett Higher Education is seeking an Access Success Leader in Westchester, IL to manage Follett Access IA/EA programs across campuses. You will oversee auditing, compliance, and term-over-term execution while collaborating with campus partners, store teams, and publishers to drive adoption, pricing, and margin.

You will also handle invoicing, collections, and Willo integrations, reporting to an Access Success Manager.

Qualifications

• Bachelor's Degree or equivalent experience.
• 3+ years of experience in customer success or account management.
• Strong communication and organizational skills.
• Analytical and able to manage financial data.

Responsibilities

• Auditing & compliance and term-over-term program execution.
• Assist with growth and profitability/margin goals, invoicing/collection for Access programs.
• Support Willo integrations via publisher/faculty outreach and LMS setup with campus partners.
• Train and support store teams and campus partners on Access program processes.
• Maintain relationships with publishers and faculty and communicate program changes.

Skills

Communication skills

Excel

Organization

Account management

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Follett Higher Education is seeking an Access Success Leader in Westchester, IL to manage Follett Access IA/EA programs across campuses. You will oversee auditing, compliance, and term-over-term execution while collaborating with campus partners, store teams, and publishers to drive adoption, pricing, and margin.

You will also handle invoicing, collections, and Willo integrations, reporting to an Access Success Manager.