Campground Operations Coach

Team Outsider; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Unlimited PTO

401(k) match

Profit sharing

Annual campground vacation after 1y

Job summary

Team Outsider is seeking a Campground Operations Coach to support General Managers across our nationwide campground portfolio. You will provide operational coaching, translate strategy into on-site action, and drive guest experience and financial performance.

You'll partner with Home Office and property leadership to strengthen standards, build strong on-site teams, and ensure consistent, high-quality hospitality across all properties, with about 30% travel.

Qualifications

• Experience in multi-site hospitality/ RV / campground operations.
• Experience developing and coaching on-site leaders.
• Strong operational execution and performance mindset.
• Bachelor’s degree preferred but not required with strong relevant experience.
• Experience working in fast-growth or scaling environments.

Responsibilities

• Coach General Managers to improve guest experiences and financial performance.
• Translate company strategy into daily on-site execution.
• Strengthen standards and operating procedures across properties.
• Develop leadership and succession across portfolio.
• Drive improvements in guest reviews and team NPS.

Skills

Operational Coaching

Multi-site Ops

Staff Development

Performance Mindset

Communication

Education

Bachelor’s degree preferred

Job description

About Team Outsider

We’re on a mission to be the most hospitable team in the world!

Team Outsider Values

• We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.


• We make them say “WOW!”: We are determined to \"WOW!\" our team members, guests, communities, and our partners with every interaction.


• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision.


• We get better every day: We’re always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence..


• We are steadfastly resourceful: We do more with less and will do everything it takes to overcome a challenge.


• We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our portfolio of campgrounds across the country. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!

The Opportunity

The Campground Operations Coach is a high-impact role that supports and develops General Managers across Team Outsider’s portfolio. This role exists to ensure each property consistently delivers exceptional guest experiences, builds strong on‑site teams, and achieves strong financial performance.

You’ll serve as a trusted Home Office partner to General Managers — providing subject‑matter expertise, operational coaching, and consistent accountability — while helping translate company strategy into daily execution on the ground.

Mission of the Role

Strengthen operational execution, leadership capability, and performance consistency across Team Outsider properties by coaching General Managers and reinforcing the systems and standards that enable the business to scale with excellence.

Key Outcomes

• Strong Property Performance Across the Portfolio


• Clear Property-Level Vision & Strategy


• High Performance of General Managers


• Elevated Guest Experience


• Strong Compliance & Operational Discipline

Drive improvement in Google Reviews, Team Member NPS, and financial performance by strengthening operational consistency and leadership execution.

Ensure each property maintains a clear vision & strategy with defined priorities and measurable performance indicators.

Develop General Managers into strong operators and leaders through coaching, feedback, and capability building. Ensure the right people are in the right roles, with clear expectations and accountability.

Strengthen consistency of hospitality standards, guest‑facing processes, and service delivery across properties.

Increase adoption of operating standards, processes, systems, and guest experience expectations across the portfolio.

Role-Based Competencies

• Operational Coaching & Leadership Development


• Multi‑Site Operational Expertise


• Sets Clear Expectations


• Analytical & Performance-Minded


• Problem Solving


• Strong Communication


• High Energy & Ownership Mindset

Cultural Competencies

• Accountability


• Owns outcomes, follows through, and upholds commitments


• Professionalism


• Communicates clearly, respectfully, and consistently represents the brand well

Mission & Values Alignment

Demonstrates Team Outsider values in how they lead and operate:

• Put the Team First


• Deliver WOW Guest Experiences


• Be Steadfastly Resourceful


• Get Better Every Day


• Express Gratitude


• Give Back

Experience We Are Looking For

• Multi-site or multi‑unit operations experience (hospitality, franchise, retail, or similar)


• Experience in campground / RV / outdoor hospitality strongly desired


• Experience developing and coaching on‑site leaders


• Strong operational execution and performance mindset


• Experience working in fast‑growth or scaling environments preferred


• Bachelor’s degree preferred but not required with strong relevant experience

Why Team Outsider

A Talent‑Dense, High-Performing Team: Work alongside people who show up fully, own their work, and support each other.

High Impact Work: Your work directly impacts guest experience, team success, and financial performance across the portfolio.

Opportunity to Develop Leaders: Play a direct role in growing General Managers and strengthening on‑site teams.

A Culture That Cares: We put hospitality at the center of everything — for guests, team members, and communities.

Benefits & Perks

• Flexible work environment with 30% travel to properties


• Unlimited PTO


• 401(k) match


• Profit sharing opportunities


• Annual free vacation at one of our campgrounds after one year of service


• Meaningful work that supports creating unforgettable outdoor experiences

The Pay Range For This Role Is

70,000 - 75,000 USD per year(Remote)