Camp Social Cashier/Bartender

Wilderness Hotel and Resort; Sevierville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Wilderness Hotel and Resort in Sevierville, TN is seeking a Food & Beverage Cashier to greet guests at the outlet, take orders, handle payments, and promote services while ensuring accurate charges and change.

Ideal candidates will have basic education, ability to read simple words, familiarity with menus, and the discipline to follow safety and service policies. This entry-level role emphasizes professionalism, reliability, and teamwork in a fast-paced resort environment.

Qualifications

• Less than high school education or up to 1 month related experience.
• Ability to read basic words and numbers for transactions.
• Basic training and adherence to safety and service policies.

Responsibilities

• Greet guests professionally and provide information.
• Accurately take food and drink orders and process payments.
• Prepare items when applicable and ensure correct pricing.
• Check IDs when required and follow responsible serving policies.
• Record room charges with correct room numbers and obtain signatures.
• Provide correct change and manage signed bank receipts.
• Maintain lobby cleanliness and stock supplies.
• Submit commissary orders and complete daily/weekly checklists.

Skills

Guest greeting

Cash handling

POS familiarity

Menu knowledge

Multi-tasking

Professional grooming

Teamwork

Education

Education level 2 or equivalent

Tools

POS system

Easy Bar

Job description

SUMMARY

A Food & Beverage Cashier handles sales transactions within a Food & Beverage Outlet. They work at the front of the outlet greeting guests walking in, answering any questions and promoting the outlets services. Ensuring correct meal prices are being charged, accepting payments and administering receipts while giving the correct change, getting signatures, ensuring correct room numbers are in for room charges and retrieving any behind the counter food and/or drinks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Professionally greeting all guests
• Accurately take food and drink orders
• Prepare food or drinks when applicable
• Check IDs, use Easy Bar, and follow resort responsible serving policy if applicable to specific position responsibilities
• Receiving accurate room numbers for any room charges, retrieving signatures for all credit card & room charges
• Handing back accurate change.
• Responsible for rotating bank signed out as well as being responsible for any shortages of the bank that may occur
• Maintaining lobby cleanliness as well as adequately stocking plastic ware, cups, lids, condiments, etc.
• Completing and submitting commissary orders at proper times
• Complete weekly cleaning lists and daily check lists before ending any shift

EDUCATION and/or EXPERIENCE Level 2

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS Level 1

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

MATHEMATICAL SKILLS Level 1

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY Level 1

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS

• ABC Serving Permit as needed
• All required in-house F&B classes and training

QUALIFICATIONS

• Ability to act independently with little supervision
• Knowledge of food and beverage menus, food preparation and presentation
• Efficiently handle multiple duties
• Requires a good understanding of company policies and procedures
• Ability to handle stressful situations
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and office policies and standard operating procedures
• Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities

• While performing the duties of this job, the employee is required to:
  • Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, talk and/or hear
  • Frequently stoop, kneel, crouch and/or crawl
  • Occasionally climb and/or balance and taste and/or smell

Lifting Activities

• While performing the duties of this job, the employee is required to:
  • Regularly lift up to 10 pounds
  • Frequently lift up to 25 pounds
  • Occasionally lift up to 50 pounds with assistance

Vision Requirements

Close Vision

WORK ENVIRONMENT

• Occasionally exposed to moving mechanical parts

Noise Levels

Moderate