Deli Cashier

Wilderness-Hotel-and-Resort-In; Sevierville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Wilderness-Hotel-and-Resort-In is seeking a Food & Beverage Cashier to greet guests at the outlet entrance, take orders, and handle payments accurately. The role includes preparing drinks or food when needed, verifying IDs, and processing room charges with proper receipts and signatures.

The position requires knowledge of menus, strong multitasking, and adherence to resort policies. Applicants should maintain professionalism, good grooming, and dependable attendance.

Qualifications

• Must be able to greet guests professionally and provide accurate service.
• Ability to take orders, handle payments, and give correct change.
• Knowledge of food and beverage menus and proper service procedures.
• Strong attendance, punctuality, and ability to work under pressure.
• Capable of following resort policies and maintaining a neat appearance.

Responsibilities

• Professionally greet all guests.
• Accurately take food and drink orders.
• Prepare food or drinks when applicable.
• Check IDs and follow serving policies.
• Process payments, collect signatures, and manage room charges.
• Return proper change and rotate bank securely.
• Maintain lobby cleanliness and stocked supplies.
• Submit commissary orders on time and complete daily checklists.

Skills

Guest greeting

Cash handling

Order taking

Food & beverage knowledge

Education

Level 2

Job description

SUMMARY:

A Food & Beverage Cashier handles sales transactions within a Food & Beverage Outlet. They work at the front of the outlet greeting guests walking in, answering any questions and promoting the outlets services. Ensuring correct meal prices are being charged, accepting payments and administering receipts while giving the correct change, getting signatures, ensuring correct room numbers are in for room charges and retrieving any behind the counter food and/or drinks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Professionally greeting all guests
• Accurately take food and drink orders
• Prepare food or drinks when applicable
• Check IDs, use Easy Bar, and follow resort responsible serving policy if applicable to specific position responsibilities
• Receiving accurate room numbers for any room charges, retrieving signatures for all credit card & room charges
• Handing back accurate change.
• Responsible for rotating bank signed out as well as being responsible for any shortages of the bank that may occur
• Maintaining lobby cleanliness as well as adequately stocking plastic ware, cups, lids, condiments, etc.
• Completing and submitting commissary orders at proper times
• Complete weekly cleaning lists and daily check lists before ending any shift

EDUCATION and/or EXPERIENCE: Level 2

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Level 1

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

MATHEMATICAL SKILLS: Level 1

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: Level 1

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

• ABC Serving Permit as needed
• All required in-house F&B classes and training

QUALIFICATIONS:

• Ability to act independently with little supervision
• Knowledge of food and beverage menus, food preparation and presentation
• Efficiently handle multiple duties
• Requires a good understanding of company policies and procedures
• Ability to handle stressful situations
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and office policies and standard operating procedures
• Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, talk and/or hear
  • Frequently stoop, kneel, crouch and/or crawl
  • Occasionally climb and/or balance and taste and/or smell

Lifting Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly lift up to 10 pounds
  • Frequently lift up to 25 pounds
  • Occasionally lift up to 50 pounds with assistance

Vision Requirements: Close Vision

WORK ENVIRONMENT:

• Occasionally exposed to moving mechanical parts

Noise Levels: Moderate