Camera Gear Sales Specialist

KEH Camera; Smyrna (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

KEH Camera is seeking a customer-focused associate to greet customers, answer questions, and offer tailored product recommendations in-store and online. You will develop knowledge of KEH’s grading, policies, and product lines while helping customers select quality gear and building loyal relationships.

You will contribute to a fast-paced, learning-driven team, maintain professional demeanor, and support the store through accurate inquiries and upselling.

Qualifications

• Minimum 2 years of experience in customer experience and/or sales
• High school diploma or equivalent required
• Saturday availability required

Responsibilities

• Provide outstanding customer service by greeting customers, answering questions, and offering tailored product recommendations aligned with their needs
• Deliver service that reflects KEH’s core values of Knowledge, Excellence, and Heart
• Build trust through personalized, consultative conversations that identify customer needs and preferences
• Resolve customer concerns by actively listening, identifying root causes, and delivering clear, effective solutions
• Leverage internal systems to research and respond to customer inquiries accurately and efficiently
• Manage customer requests to view items, ensuring a smooth and positive customer experience
• Guide customers through digital and in-store platforms to ensure a seamless shopping experience
• Maintain a positive, empathetic, and professional demeanor in every interaction
• Follow all KEH policies and procedures to ensure compliance and brand integrity
• Stay current on product knowledge, features, and benefits to support informed purchasing decisions
• Meet or exceed individual and team sales goals through customer engagement, upselling, and product promotion
• Maintain clean, organized, and visually appealing store presentation standards
• Build long-term customer relationships through personalized service and follow-up
• Support store safety, cleanliness, and operational standards at all times
• Participate in ongoing training to strengthen product knowledge, sales skills, and customer service excellence

Skills

Customer service

Rapport building

Active listening

Problem solving

Empathy

Team player

Attention to detail

Sales skills

Fast-paced

Photography interest

Learning mindset

Retail experience

Education

HS Diploma

Tools

POS systems

Job description

KEH Camera is seeking a customer-focused associate to greet customers, answer questions, and offer tailored product recommendations in-store and online. You will develop knowledge of KEH’s grading, policies, and product lines while helping customers select quality gear and building loyal relationships.

You will contribute to a fast-paced, learning-driven team, maintain professional demeanor, and support the store through accurate inquiries and upselling.