Camera Gear Customer Experience Specialist

KEH; Smyrna (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

HSA and FSA accounts

Short- and long-term disability

Company-provided life insurance

401(k) and company match

Paid vacation, sick days, and holidays

Pet insurance and legal services

Discounts on camera gear

Job summary

KEH Camera in Smyrna, GA is seeking a Customer Service Representative to deliver exceptional support across phone, email, and chat. You will respond to questions, troubleshoot issues, and guide customers through KEH’s gear buying and selling process.

The ideal candidate is customer-focused, calm under pressure, detail-oriented, and proficient with Microsoft Office and CRM/ERP systems; photography interest or gear knowledge is a plus. This is a full-time on-site role with growth opportunities.

Qualifications

• Customer-focused mindset with a genuine desire to provide exceptional service.
• Strong communication skills, both written and verbal.
• Ability to quickly build rapport and establish trust with customers.
• Detail-oriented and able to follow established procedures.
• Willingness to work in a fast-paced environment and manage multiple requests.

Responsibilities

• Provide professional, knowledgeable, and empathetic customer support via phone, email, and voicemail.
• Respond to customer questions and requests within established service levels.
• Manage requests from initial contact to resolution with timely updates.
• Troubleshoot issues and identify appropriate solutions based on customer needs.
• Build rapport with customers and maintain a positive, professional attitude.
• Create RMAs and assist customers with relevant transaction processes.
• Help customers navigate KEH's digital interfaces, systems, and processes.
• Escalate issues when needed and collaborate with internal teams.

Skills

Customer-focused attitude

Rapport-building

Active listening

Written and verbal communication

Problem-solving

Calm under pressure

Handling challenging inquiries

Attention to detail

Organizational skills

Teamwork

Experience: Customer Experience/CS

High school diploma

Microsoft Office

ERP/CRM systems

Photography interest/gear knowledge

Brand values: trust, craftsmanship, &

Education

High school diploma or equivalent

Tools

ERP

CRM

Microsoft Office

Job description

KEH Camera in Smyrna, GA is seeking a Customer Service Representative to deliver exceptional support across phone, email, and chat. You will respond to questions, troubleshoot issues, and guide customers through KEH’s gear buying and selling process.

The ideal candidate is customer-focused, calm under pressure, detail-oriented, and proficient with Microsoft Office and CRM/ERP systems; photography interest or gear knowledge is a plus. This is a full-time on-site role with growth opportunities.