Cambridge - Employer Services Specialist (PN: 20067797)

Ohio BWC (official); Cambridge (OH); On-site; USD 33,000 - 47,000; Full time

Job summary

Ohio Bureau of Workers' Compensation (BWC) in Cambridge, OH, is seeking a full-time professional to manage an employer portfolio, providing loss control consultation and guidance on premium rates, classification, discounts, and grants.

The role requires a Bachelor's degree in business administration, insurance, or risk management or equivalent experience, plus 2 years in an insurance organization or related field. You must have transportation and be able to work on-site at one of BWC's offices.

Qualifications

• Completion of undergraduate program in business administration, insurance & risk management or related field; own transportation required.
• Or 2 years of experience in public/private insurance organization providing consultative services to commercial clients.

Responsibilities

• Manage portfolio of assigned employers; consult on premium rates, classifications, rating, discounts and incentives.
• Contact employers to market, support and implement BWC initiatives.
• Provide loss control consultation to reduce premiums and claims; enroll employers in loss control programs.
• Review protests/appeals; issue decisions based on ORC/OAC/BWC rules.
• Coordinate with other departments to resolve coverage, invoicing and discount questions.

Skills

Insurance

Risk Management

Attention to Detail

Critical Thinking

Customer Focus

Listening

Teamwork

Education

Undergraduate degree in business administration / insurance / risk management

2 years of experience in insurance organizations

Job description

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing

• Under general direction, works independently to manage portfolio of assigned employers to consult & assist regarding premium rates, NCCI manual classifications, BWC’s rating, discount & incentive programs, available grants, and the importance & necessity of loss control programs.
• Contacts assigned new and existing employers to market, support, and implement various BWC initiatives.
• Provide loss control consultation (i.e., efforts to reduce both employer premium costs & workers’ compensation claims by improved safety services, work environment & policies) within assigned employer account portfolio and works with Employer Programs to enroll employers in the loss control programs.
• Review assigned employer protests & appeals and issue decisions to grant or deny based on ORC, OAC, BWC rule and applicable policy.
• Works with other BWC Departments to resolve employers’ questions and problems related to coverage, jurisdiction, invoicing, payroll & premiums, independent contractor issues, and discount programs.

To Qualify, You Must Clearly Demonstrate

• Completion of undergraduate core program in business administration, insurance & risk management or related field of study; must be able to provide own transportation.
• Or 2 yrs. exp. in public or private insurance organization position that involved insurance sales, marketing or provision of consultative services to commercial clients/employers; must be able to provide own transportation.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Note: May require use of proficiency demonstrations to determine minimum class qualifications for employment.

Major Worker Characteristics

Knowledge of insurance & risk management; risk classification; experience rating procedures; claim handling & reserving; rehabilitation services*; workers' compensation laws, policies & procedures. Skill in operation of personal computer*. Ability to define problems, collect data, establish facts & draw valid conclusions; write meaningful, accurate & concise risk reviews; gather, collate & classify information about data, people or things; answer routine & technical inquiries from employers. (*Developed after employment.)

Organization

Workers' Compensation

Agency Contact Name and Information

[e-mail]

Unposting Date

Sep 28, 2026, 11:59:00 PM

Primary Location

United States of America-OHIO-Guernsey County-Cambridge

Compensation

$28.76/hr.

Schedule

Full-time

Work Hours

8:00 am-5:00 pm

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Insurance

Technical Skills

Risk Management, Business, Insurance

Professional Skills

Attention to Detail, Critical Thinking, Customer Focus, Listening, Teamwork

Agency Overview

With roughly 1,500 employees in 7 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture

BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills.

Our Vision

To transform BWC into an agile organization driven by customer success.

Our Mission

To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values

One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.

What Our Employees Have To Say

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.