Foreclosure Support Specialist I

M&T Bank Corporation; Getzville (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

Getzville, NY-based role at M&T Bank Corporation focuses on processing foreclosure referrals and timely payoff quotes for delinquency portfolios. You will review past-due loans, manage quote requests, and ensure compliance with CFPB and investor guidelines while coordinating with CAM, Loss Mitigation, and foreclosure attorneys.

The position emphasizes accuracy, documentation, and proactive communication, with a strong focus on risk controls and internal audit readiness.

Qualifications

• Combined 3 years of higher education and/or work experience.
• Minimum 2 years banking/mortgage industry experience.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Review past-due loans daily to meet foreclosure referral requirements.
• Manage a portfolio of foreclosure quote requests and related timelines.
• Ensure adherence to regulations, investor guidelines, CFPB rules.
• Review data from document imaging systems for referrals/quotes.
• Handle escalation requests via M&T systems, email and calls.
• Research prior servicer payment histories and relevant files.
• Collaborate with CAM, Loss Mitigation, and attorneys for proper approvals.
• Perform quality control of offshore uploads to support foreclosure timelines.
• Maintain internal controls and comply with audit and regulatory points.
• Promote a diverse, inclusive culture in line with M&T Bank values.

Skills

Banking/mortgage industry experience

Detail oriented

Excellent written and verbal comms

Team player

Education

Associates degree in Accounting or Business

Paralegal Certificate

Job description

Overview

This position is responsible for processing and managing the referral of loans in the foreclosure-eligible delinquency portfolio and/or the timely and accurate quoting of payoff and reinstatement amounts for loans in foreclosure. Primary Responsibilities: Complete timely and accurate reviews of past due loans on a daily basis that meet foreclosure referral requirements and/or manage a portfolio of foreclosure quote requests. Ensure adherence to all regulations, state and investor/insurer guidelines and CFPB guidelines. Review multiple document imaging systems to obtain all data required to complete a foreclosure referral and/or quote request. Manage escalation requests via M&T Bank Systems, emails, and verbal direction. Conduct research and review prior servicer payment histories. Work closely with other teams within Customer Asset Management (CAM), Collections, Loss Mitigation, SPOC and component servicing team to ensure proper approval or denial before activating the foreclosure process and customer and attorney quote inquiries are handled expeditiously. Understand the required referral documents and imaging systems. Perform quality control review of off-shore team document uploads to the system of record to ensure foreclosure counsel is able to move through the foreclosure timeline on schedule. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

Scope of Responsibilities

This position has internal contact with other departments such as Loss Mitigation and externally with foreclosure attorneys as well as various departments within CAM, including the off-shore team.

Education and Experience Required

A combined 3 years’ higher education and/or work experience, including a minimum of 2 years’ banking/mortgage industry experience. Working knowledge of word processing, spreadsheet and email software. Excellent written and verbal communication skills. Detail oriented. Motivated, team player with a positive and friendly attitude. Strong problem solving skills. Strong work ethic and ability to work independently.

Education and Experience Preferred

Associate’s degree in Accounting or Business. Knowledge of M&T Bank systems. Paralegal Certificate.

Compensation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America

Company Overview & Culture

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.