Call Routing Optimization Intern — AI-First Systems

Verizon; Basking Ridge (NJ); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Hybrid internship

Networking with executives

Relocation assistance may be available

Job summary

Verizon is seeking future-focused interns to work on real projects across our AI-first ecosystem. You’ll gain broad exposure, collaborate across teams, and potentially enter an elite rotational program.

The role emphasizes cross-disciplinary thinking, customer-centric impact, and leadership in navigating AI ethics with mentors across units. Based in Basking Ridge, NJ, this hybrid internship blends work-from-home days with campus office presence.

Qualifications

• Be currently enrolled in a Bachelor's degree program with a graduation date between December 2027 and June 2028, and in good academic standing.
• Able to participate in a full-time, hybrid, 10-week internship between June 2027 and August 2027.
• Have authorization to work in the U.S. without sponsorship.
• Be willing to travel.
• Be willing and able to relocate.
• Demonstrate agile, clear, and persuasive written and verbal communication.
• Have demonstrated project experience with intelligent automation and workflow engineering, redesigning work through automated operations, MLOps, smart workflows, and agile delivery.

Responsibilities

• Researched emerging contact center and routing technologies and identified creative applications for Verizon customer success channels.
• Documented and updated multi-year call routing and CTI roadmaps across Mobile Customer Service and Fios platforms.
• Prototyped call routing algorithms and participated in architecture evaluation sessions for business impact and feasibility.

Skills

Intelligent automation

MLOps

Systems thinking

Data-driven reasoning

Agile delivery

AI tools knowledge

Education

Bachelor's degree program

Tools

Gemini

Claude

NotebookLM

LangChain

AutoGPT

Google Gemini

Job description

Verizon is seeking future-focused interns to work on real projects across our AI-first ecosystem. You’ll gain broad exposure, collaborate across teams, and potentially enter an elite rotational program.

The role emphasizes cross-disciplinary thinking, customer-centric impact, and leadership in navigating AI ethics with mentors across units. Based in Basking Ridge, NJ, this hybrid internship blends work-from-home days with campus office presence.