Call Routing Optimization Engineer Intern (Hybrid)

verizon; United States; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Intern Marquee event in Basking Ridge,

Hybrid work arrangement

Job summary

Verizon is seeking an AI-focused intern to gain broad exposure across our AI-first ecosystem. You’ll work on a real project in real time and may engage in a rotational pathway for cross-organizational mobility.

The role emphasizes cross-disciplinary thinking, data-driven reasoning, and practical experience with intelligent automation. Based in Basking Ridge, NJ, the hybrid internship runs for 10 weeks, with relocation assistance possibly available.

Qualifications

• Currently enrolled in a Bachelor's degree program with graduation between Dec 2027 and Jun 2028.
• Able to participate in a full-time, hybrid, 10-week internship between June 2027 to August 2027.
• Authorized to work in the U.S. without sponsorship.
• Willing and able to travel and relocate.
• Demonstrate agile, clear, and persuasive written and verbal communication.
• Experience with intelligent automation & workflow engineering, redesigning how work gets done through automated operations, MLOps, smart workflows, and agile delivery frameworks.
• Experience with Cognitive Computing (NLP/NLG) and AI tools such as Gemini, Claude, NotebookLM, and Generative AI Frameworks & Tools (LangChain, AutoGPT, Google Gemini, NotebookLM).

Responsibilities

• Work on a real project in real time with impact for Verizon.
• Contribute to call routing optimization initiatives across AI-first initiatives.
• Support documentation and roadmaps across Mobile Customer Service and Fios platforms.
• Prototype call routing algorithms and participate in architecture discussions.
• Join the Intern Marquee event in Basking Ridge, NJ for networking and executive exposure.

Skills

NLP & NLG

MLOps

AI Tools: Gemini

LangChain

NotebookLM

AutoGPT

Data-driven reasoning

Education

Bachelor's degree (enrolled)

Tools

NotebookLM

Google Gemini

Claude

LangChain

AutoGPT

NotebookLM tooling

Job description

Verizon is seeking an AI-focused intern to gain broad exposure across our AI-first ecosystem. You’ll work on a real project in real time and may engage in a rotational pathway for cross-organizational mobility.

The role emphasizes cross-disciplinary thinking, data-driven reasoning, and practical experience with intelligent automation. Based in Basking Ridge, NJ, the hybrid internship runs for 10 weeks, with relocation assistance possibly available.