AI-First Call Routing Optimization Intern

Verizon

Harding Township (NJ)

Hybrid

USD 31,000 - 44,000

Full time

6 days ago

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Benefits offered by this job

401(k) Savings Plan with company match

Holiday pay

Job summary

Verizon is seeking a future-focused intern who combines technical AI fluency with a drive to grow. You’ll join a hybrid internship in Basking Ridge, NJ, working on real projects across Verizon’s AI-first ecosystem.

You’ll collaborate with mentors, influence cross-functional teams, and develop in an environment that values ethics and customer-centric solutions. The role emphasizes leadership, systems thinking, and data-driven reasoning, with opportunities in a rotational program for accelerated

Qualifications

Enrolled in a Bachelor’s degree program with a graduation date between December 2027 and June 2028.
Able to participate in a full-time, hybrid, 10-week internship from June 2027 to August 2027.
Authorized to work in the U.S. without sponsorship.
Willingness to travel and relocate.
Demonstrated agile, clear, persuasive written and verbal communication.
Experience with intelligent automation, AI workflow engineering, and AI tools.
Familiarity with NLP/NLG concepts and AI tooling.

Responsibilities

Work on a real Verizon project in real time with impact on the business.
Contribute to documentation and roadmaps for call routing and CTI across Mobile and Fios platforms.
Prototype routing algorithms and participate in architecture evaluations to gauge business impact and feasibility.