Call Receiving Officer

Seniorcare Emergency Medical Services Inc.; New York (NY); On-site; USD 38,000 - 55,000; Full time

Job summary

SeniorCare Emergency Medical Services Inc. is seeking a customer service professional in New York to answer incoming calls, respond to emails, and provide information about products and services.

The role includes researching information, handling complaints, and routing calls to the appropriate resource. Applicants should have NYS EMT certification (or be enrolled within 180 days), a NYS driver’s license, and proficiency with common computer applications.

Qualifications

• NYS EMT certification or enrollment in EMT course within 180 days.
• NYS driver’s license required.
• Proficient in relevant computer applications.
• Knowledge of customer service principles and practices.
• Some experience in a call center or customer service environment.
• Good data entry and typing skills.
• Knowledge of administration and clerical processes.

Responsibilities

• Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
• Answer calls and respond to emails.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Enter new customer information into system.
• Process orders, forms and applications.
• Identify and escape priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures.
• Complete call logs.
• Produce call reports.

Skills

customer service

call center experience

data entry

typing speed

computer applications

Education

NYS EMT certification

NYS driver's license

proficient in computer applications

knowledge of customer service principles

experience in a call center or customer service environment

good data entry and typing skills

administrative and clerical processes

Tools

MS Office

CRM software

Job description

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• process orders, forms and applications
• identify and escape priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports

Education and Experience

• NYS DOH EMT certification (or enrollment in an EMT course within 180 days)
• NYS driver's license
• proficient in relevant computer applications
• knowledge of customer service principles and practices
• some experience in a call center or customer service environment
• good data entry and typing skills
• knowledge of administration and clerical processes

SeniorCare Emergency Medical Services Inc. is an equal opportunity employer dedicated to a policy of compliance with all federal, state and local laws regarding nondiscrimination in employment.

It is SeniorCare's policy to provide equal opportunity to all qualified applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, national origin, disability, marital status, status as a veteran, disabled veteran or veteran of the Vietnam era.