Customer Service Rep

eQHealth Solutions; Baton Rouge (LA); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

eQHealth Solutions in Baton Rouge, LA is seeking a customer service oriented call center specialist. The role focuses on responding to provider inquiries, tracking data, and ensuring prompt, courteous service to all customers.

Candidates should have 1–3 years in a call center, preferably in healthcare, with strong data entry and confidentiality practices. Equal opportunity employer and standard workforce rights information apply.

Competenze

• High school diploma or better.
• 1–3 years experience in a call center, healthcare setting preferred.

Mansioni

• Provides courteous and prompt service to all internal and external customers.
• Research provider questions regarding status of reviews/authorizations.
• Enters all call data for tracking.
• Initiates outbound calls to facilities and providers.
• Maintains customer confidentiality and follows escalation procedures.

Conoscenze

Customer service

Data entry

Call handling

Outbound calls

Confidentiality

Problem solving

Formazione

High school diploma or equivalent

Strumenti

CRM systems

Descrizione del lavoro

• Provides courteous and prompt service to all internal and external customers.
• Research provider questions regarding status of reviews/authorizations
• Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
• Understands when to escape a call to a supervisor.
• Enters all call data for tracking.
• Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.
• Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
• Identifies opportunities and recommends methods to improve service and work processes.

Qualifications

Education

Required

High School or better.

Preferred

High School or better.

Experience

Required

One to Three years experience in call center setting, healthcare setting preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.