Call Quality Auditor - Day Shift QA Specialist

Noll Staffing and Assessment; Papillion (NE); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Noll Staffing and Assessment is seeking a detail-oriented Quality Assurance Specialist / Call Auditor to review recorded customer calls, evaluate service quality, and ensure adherence to company standards.

The role focuses on documenting audit results, identifying recurring issues, and generating reports, with a stable day shift and no evenings or weekends required. Strong communication and analytical skills are essential.

Formación

• Customer service, call center, or quality assurance experience preferred.
• Strong listening skills and attention to detail.
• Excellent communication and analytical skills.
• Proficiency with computers and basic reporting tools.

Responsabilidades

• Listen to and evaluate recorded customer calls.
• Review calls for accuracy, professionalism, and compliance.
• Document audit results and identify areas for improvement.
• Prepare reports and identify recurring issues.
• Maintain confidentiality and accurate records.

Conocimientos

Call center experience

Quality assurance

Analytical skills

Communication skills

Descripción del empleo

Noll Staffing and Assessment is seeking a detail-oriented Quality Assurance Specialist / Call Auditor to review recorded customer calls, evaluate service quality, and ensure adherence to company standards.

The role focuses on documenting audit results, identifying recurring issues, and generating reports, with a stable day shift and no evenings or weekends required. Strong communication and analytical skills are essential.