Call Ctr Specialist Access-Jenkintown/FT

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Job summary

Temple Health – Temple University Health System seeks a scheduling specialist to serve as the primary contact for internal and external stakeholders, ensuring seamless access to physicians, employees, patients, programs and services. You will manage complex scheduling requests across multiple channels and verify information through established protocols daily.

The role emphasizes timely responses, accurate information sharing, and adherence to compliance standards within EPIC.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Bachelor's degree in Marketing, Communications or Healthcare preferred.
• Experience in physician practice or call center environment preferred.
• Experience with scheduling for physician offices or radiology preferred.
• Experience with EMR systems preferred.
• Bilingual abilities, especially Spanish, preferred.

Responsibilities

• Acts as the single point of contact to internal and external customers to ensure easy access to physicians, employees, patients, programs and services.
• Handles complex scheduling requests through various channels while utilizing protocols and verification portals.
• Communicates via EPIC to physicians and staff on a daily basis.
• Provides appropriate and relevant information and facilitates requests within designated timeframes based on urgency as defined per scheduling protocol.
• Ensures compliance and integrity of processes and data.

Skills

Customer service

Communication

Education

High School Diploma or Equivalent

Tools

EMR system

Job description

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.

Education

• High School Diploma or Equivalent Required

Experience

• Bachelor's Degree in Marketing, Communications or Healthcare Preferred

2 Years Experience In Customer Service Required

• General Experience in a physician practice or call center environment Preferred
• General Experience and prior knowledge in scheduling for physician office or radiology Preferred
• General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred
• General Experience communicating in Spanish or other languages (Bilingual) Preferred