Call Centre Agent

Multitask Personnel; City of Norwich (NY); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

Full training

Early finish Fridays

Supportive team environment

Job summary

Multitask Personnel is seeking a Call Centre Agent to join our Norwich-based team. You will engage homeowners from across the UK, identify genuine interest in home improvements, and convert conversations into fully qualified appointments for our partners.

The role offers full training, ongoing coaching and a vibrant team environment. A strong telephone manner, resilience and a positive attitude are essential to succeed and grow here.

Qualifications

• Warm, confident and professional telephone manner.
• Clear communication skills with active listening.
• Positive and resilient in a fast-paced, target-driven setting.
• Motivation to hit individual and team targets.
• Basic computer skills and accurate record-keeping.
• Willingness to learn and work well in a team.

Responsibilities

• Speak with homeowners in the UK in a friendly, confident and professional manner.
• Identify genuine interest in home improvement products and services.
• Ask questions to understand requirements and qualify opportunities.
• Book exclusive, fully qualified appointments into partner diaries.
• Maintain accurate customer records and appointment details in the CRM.
• Work across campaigns such as solar panels and other home improvements.
• Aim for realistic weekly booking targets.
• Contribute to a supportive, energetic team environment.

Skills

Telephone manner

Communication skills

Target driven

Team player

Computer skills

Enthusiastic

Tools

CRM software

Job description

Job title: Call Centre Agent

Salary: £29,000 basic, with OTE of £50,000

Hours of work: Monday to Thursday, with an early finish at 1.30pm on Fridays

Location: Norwich

The Opportunity

Are you confident on the phone, motivated by targets and looking for a role where your effort can directly increase your earnings? Would you thrive in a lively team where full training, established campaigns and ongoing support are provided?

This is an exciting permanent opportunity to join a successful telemarketing business in Norwich, speaking with homeowners and generating qualified appointments for trusted home improvement companies across the UK. This role really does give rewards to those who work hard to hit their targets.

The Role

Working as a Lead Generator within the call centre team, you will use an automated dialler to have natural, engaging conversations with homeowners. You will identify genuine interest, understand each customer's requirements and convert suitable opportunities into fully qualified appointments for the company's partners.

Key Responsibilities

• Speak with homeowners across the UK in a friendly, confident and professional manner.
• Identify genuine interest in home improvement products and services.
• Ask relevant questions to understand customer requirements and qualify each opportunity.
• Book exclusive, fully qualified appointments directly into partner diaries.
• Maintain accurate customer information and appointment details on the CRM.
• Work across a variety of campaigns, which may include solar panels, windows and other home improvement services.
• Work towards realistic weekly booking targets.
• Contribute positively to a supportive and energetic team environment.

About You

Previous experience is not essential. Personality, confidence and a positive attitude are what matter most.

• A warm, confident and professional telephone manner.
• Clear communication skills and the ability to listen carefully.
• A positive and resilient approach when moving from one conversation to the next in a fast paced, fun environment
• Motivation to work towards individual and team targets.
• Basic computer skills and the ability to maintain accurate records.
• A reliable, enthusiastic approach and willingness to learn.
• The ability to work well as part of a team.

Benefits

• Bonus and incentive opportunities.
• Full training, regular coaching and ongoing support.
• Established campaigns and automated dialler systems.
• Early finish at 1.30pm every Friday.
• Friendly, energetic and supportive team environment.
• Recognition for individual and team achievements.
• Opportunities to develop as the business continues to grow.