Call Center Underwriter - Commercial Lines

PEAK6 InsurTech; Alabama; Remote; USD 45,000 - 60,000; Full time

Job summary

Join a growing team as a Call Center Underwriter specializing in Commercial Lines at a leading insurtech firm. You will develop and maintain essential relationships with clients and agents, providing top-notch service and assistance with insurance policies. This role offers growth opportunities and a comprehensive benefits package.

Benefits

401K Match

Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays

Short and Long-Term Disability

Employee Support Programs, Including Mental Health

Tuition Reimbursement

Matching Charitable Gift Program

Lucrative Referral Program

Flexibility: Remote and Hybrid Opportunities Available

Qualifications

• 2 to 4 years of Agency experience in Personal or Commercial Lines.
• Previous call center experience is a plus.
• Active 2-20 General Lines Agent (Property and Casualty) license required.

Responsibilities

• Maintains relationships with Insureds and Agents, providing concierge service.
• Handles incoming calls about commercial policy coverage accounts.
• Quotes new business and supports other sales agents.

Skills

Communication

Customer Service

Problem Solving

Education

Associate or bachelor's degree

Job description

Call Center Underwriter - Commercial Lines

FOCUS

Remote, Alabama, United States of America

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.

Summary:

Develop, support, and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies.
• Quotes new business, policies and/or coverage for new and existing clients, on behalf of the carrier.
• Experience with commercial policies, including Business Owners Policy (BOP), Workers' Compensation (WC), Umbrella, Commercial Auto, Cyber and others.
• Prepares and/or order policy change requests.
• Reviews expirations in advance of the renewal date to review coverages.
• Prepares and/ provides service and support to other sales agents.
• Actively seeks to cross-sell other coverages to existing clients.
• Takes claim information and report new claims to the company.
• Maintains adequate suspense on outstanding items and follows up in a timely manner until its conclusion.

Ability to work a regular 8am – 5pm ET., M-F shift. and a 11am – 8pm ET shift 4X -6X a month.

Education/Experience:

Associate or bachelor’s degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal or Commercial Lines including homeowners and other lines; or equivalent combination of education and experience. Two (2) to four (4) years’ experience servicing or selling Property & Casualty Insurance. Previous call center experience a plus.

Computer Technical Skills:

Certificates and Licenses:

Active 2-20 General Lines Agent (Property and Casualty) license and ability to be licensed in all 50 states required.

Why join the FOCUS Team?

The FOCUS Difference:

401K Match

Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave

Short and Long-Term Disability

Employee Support Programs, Including Mental Health

Tuition Reimbursement

Matching Charitable Gift Program

Lucrative Referral Program

Flexibility: Remote and Hybrid Opportunities Available

This position is not able to be performed in California, Colorado, New York or Washington.

EEO

Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [e-mail]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.

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