Call Center Team Lead & Performance Coach

The Results Companies; Martinsville (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Results Companies in Martinsville, Virginia is seeking a Supervisor to provide world-class support to Call Center Agents and clients’ customers. This role involves managing and coaching a team effectively while maintaining performance targets.

Ideal candidates will have proven mentoring experience, strong customer service skills, and the ability to multitask and handle escalated calls.

Join a dynamic environment where you can develop your team and enhance your professional skills.

Qualifications

• Experience as a mentor is required.
• Perfect attendance for the last 30 days.
• Proficient knowledge of inbound contact center environment.

Responsibilities

• Identify and coach agent development areas.
• Directly manage a team of 10 or more agents.
• Conduct phone call monitoring and desk-side coaching.

Skills

Customer service skills

Analytical skills

Communication skills

Troubleshooting skills

Team development

Multitasking

Job description

The Results Companies in Martinsville, Virginia is seeking a Supervisor to provide world-class support to Call Center Agents and clients’ customers. This role involves managing and coaching a team effectively while maintaining performance targets.

Ideal candidates will have proven mentoring experience, strong customer service skills, and the ability to multitask and handle escalated calls.

Join a dynamic environment where you can develop your team and enhance your professional skills.