RCM Account Manager

Assembly Health; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Paid holidays

Paid time off

Training programs

Career growth opportunities

Job summary

Assembly Health is seeking a Revenue Cycle Account Manager to partner with physician practices, optimize financial performance, and drive client success in the RCM domain. You will lead client relationships, monitor performance metrics, and collaborate with internal teams to streamline claims and payments.

The role reports to the Director of RCM Account Management and requires 5+ years in revenue cycle management, with strong knowledge of CPT/ICD-10 and leading RCM software.

Qualifications

• 5+ years in revenue cycle management or healthcare account management.
• Bachelor's degree in Healthcare Administration, Business, or equivalent years of professional experience.
• Familiarity with RCM software (ModMed, Epic, Athena, eClinicalWorks).
• Knowledge of CPT and ICD-10 coding and payer processes.
• Excellent communication, problem-solving, and customer service skills.
• 3+ years supervising staff.
• Ability to function in fast-paced environment and lift up to 10 pounds.

Responsibilities

• Serve as the primary contact for assigned clients, addressing inquiries and concerns proactively.
• Build and maintain strong relationships with healthcare providers and stakeholders.
• Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals.
• Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes.
• Monitor KPIs such as DSO, denial rates, AR aging, and net collections.
• Identify trends and implement solutions to optimize revenue collection and minimize delays.
• Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups.
• Address payer issues, reimbursement challenges, and operational bottlenecks.
• Develop and execute action plans to improve financial outcomes for clients.
• Ensure compliance with HIPAA, CMS, payer policies and best practices.
• Provide detailed reporting and insights on revenue cycle health.
• Partner with leadership to refine workflows and enhance efficiency.
• Investigate and resolve client issues related to claims, payments, or system inefficiencies.
• Work cross-functionally with internal teams to drive process improvements.
• Identify automation and technology enhancements to streamline operations.

Skills

Client relationship management

Communication skills

Analytical ability

Problem solving

Customer service

KPI tracking

Staff supervision

Education

Bachelor's degree

Tools

ModMed

Epic

Athena

eClinicalWorks

Job description

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

Become an Assembler! We are looking for a Revenue Cycle Account Manager to join our Physician RCM division. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

This is a full-time, exempt position reporting to our Director of RCM Account Management.

What You Will Do

Client Relationship Management:

• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns proactively.
• Build and maintain strong relationships with healthcare providers and stakeholders.
• Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals.
• Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes.

Revenue Cycle Performance & Optimization:

• Monitor and analyze key performance indicators (KPIs) such asDays Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections.
• Identify trends and implement solutions to optimize revenue collection and minimize delays.
• Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups.
• Address payer issues, reimbursement challenges, and operational bottlenecks.

Operational & Financial Oversight:

• Develop and execute action plans to improve financial outcomes for clients.
• Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices.
• Provide detailed reporting and insights on revenue cycle health.
• Partner with leadership to refine workflows and enhance efficiency.

Issue Resolution & Process Improvement:

• Investigate and resolve client issues related to claims, payments, or system inefficiencies.
• Work cross-functionally with internal teams to drive process improvements.
• Identify automation and technology enhancements to streamline operations.

Qualifications & Skills:

• Experience: 5+ years in revenue cycle management, medical billing, or healthcareaccountmanagement.
• Education: Bachelor’s degree in Healthcare Administration, Business, or equivalent years of professional experience.
• Technical Skills: Familiarity with RCM software (e.g., ModMed, Epic, Athena, eClinicalWorks), payer portals, and reporting tools.
• Knowledge: Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes. Knowledge and familiarity with ProFee coding for ambulatory care practices.
• Soft Skills: Excellent communication, problem-solving, and customer service skills.
• Analytical Ability: Experience with financial reports, data analysis, and KPI tracking.
• People Oversight: 3+ years’ experience in supervising staff and overseeing workflow functions.
• Ability to function well in a fast-paced and at times stressful environment.
• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10pounds at times.

Why Assembly?

• Be part of something special! We are growing both organically and through acquisitions.
• Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
• Ongoing training and development programs
• An environment that values transparency
• Virtual and in-person events to connect with your team.
• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.

Salary Range

$70,000—$90,000 USD

Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.

All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.