Call Center Supervisor: Lead Member Services & Coaching

Heartland Credit Union - Springfield, IL; Springfield (IL); On-site; USD 29,000 - 43,000; Full time

Job summary

Heartland Credit Union in Springfield, IL is seeking a qualified candidate to supervise the call center at one of its local branches. The role requires prior supervisory and call center experience, plus a passion to serve our members and to develop and motivate others.

Ideal applicants will show exceptional communication, comfort with technology, and strong attention to detail. An associate degree or equivalent and two to three years of supervisory experience in a financial institution are

Qualifications

• Prior supervisory and call center experience required.
• Exceptional communication skills and attention to detail are essential.
• Associates degree or equivalent, and 2–3 years supervising others in a financial institution preferred.

Responsibilities

• Supervise the call center at a local branch in Springfield, IL.
• Develop and motivate staff to deliver excellent member service.
• Collaborate with branch leadership to improve call center performance.

Skills

Call center supervision

Leadership

Communication skills

Attention to detail

Technology proficiency

Education

Associate degree or equivalent

Job description

Heartland Credit Union in Springfield, IL is seeking a qualified candidate to supervise the call center at one of its local branches. The role requires prior supervisory and call center experience, plus a passion to serve our members and to develop and motivate others.

Ideal applicants will show exceptional communication, comfort with technology, and strong attention to detail. An associate degree or equivalent and two to three years of supervisory experience in a financial institution are