Call Center Supervisor I - Lead & Elevate Experience

United States Digital Space LLC; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k) employer match

Paid vacation

Job summary

Equity Lifestyle Properties (ELS) in Orlando, FL is hiring for the position of Call Center Supervisor Level 1 to lead a team of telephone customer support specialists.

You will oversee staffing, monitor PBX data for customer experience, generate reports, and ensure the group meets revenue goals and performance targets.

The ideal candidate holds a bachelor’s degree or equivalent, 2+ years in customer service, and strong leadership, communication and problem-solving skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in a customer service role.
• Exceptional leadership and people-management skills.

Responsibilities

• Oversee and coordinate a team of telephone customer support services.
• Make staffing adjustments based on day of week, promotions, and PBX data.
• Monitor customer experience, productivity and performance trends; generate reports.

Skills

Leadership

Communication

Problem solving

People management

Facilitation

Conflict resolution

Education

Bachelor's degree or equivalent

Job description

Equity Lifestyle Properties (ELS) in Orlando, FL is hiring for the position of Call Center Supervisor Level 1 to lead a team of telephone customer support specialists.

You will oversee staffing, monitor PBX data for customer experience, generate reports, and ensure the group meets revenue goals and performance targets.

The ideal candidate holds a bachelor’s degree or equivalent, 2+ years in customer service, and strong leadership, communication and problem-solving skills.