Call Center Supervisor: Elevate Member Experience

American 1 Credit Union; Michigan; On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Responsible Time Off

Job summary

American 1 Credit Union in Jackson, MI seeks a Contact Center Specialist Supervisor to lead a dynamic team in a busy call center environment. The role focuses on coaching, performance management, and ensuring a superior member experience in line with our mission.

The ideal candidate has leadership experience, strong communication skills, and a proven track record in a financial institution. This onsite position offers day-one benefits and a salary of about $61k per year.

Qualifications

• Bachelor’s degree preferred
• Leadership experience preferred
• Excellent verbal and written communication skills

Responsibilities

• Lead and manage the Contact Center team
• Coach staff on performance and development
• Ensure service levels and member satisfaction
• Monitor metrics and drive member growth
• Recruit and retain qualified team members
• Adhere to policies and regulatory requirements
• Collaborate with manager to implement strategy

Skills

Leadership

Communication

Problem Solving

Team Management

Customer Service

Strategic Thinking

Decision Making

Microsoft Office

Education

Bachelor's degree

Job description

American 1 Credit Union in Jackson, MI seeks a Contact Center Specialist Supervisor to lead a dynamic team in a busy call center environment. The role focuses on coaching, performance management, and ensuring a superior member experience in line with our mission.

The ideal candidate has leadership experience, strong communication skills, and a proven track record in a financial institution. This onsite position offers day-one benefits and a salary of about $61k per year.