Call Center Staff

ITCON Services; Vienna (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and development

Healthcare benefits starting on first day

Work-life balance

Job summary

ITCON Services is looking for a Call Center Staff member in Vienna, Virginia. The ideal candidate should have a minimum of one year of experience in a medical or hospital call center and possess triage skills. Fluency in English and/or Spanish is required. The role involves handling inquiries professionally and gathering information to aid Service members and Veterans. Competitive compensation, paid training, and healthcare benefits starting from the first day are offered, along with a supportive team environment.

Qualifications

• US Citizenship REQUIRED.
• Minimum one year experience in a medical/hospital call center.
• Minimum one year experience in triage and care management.
• Fluent in English and/or Spanish, both oral and written.

Responsibilities

• Handle inquiries and requests courteously and professionally.
• Gather information to determine needs of Service members and Veterans.
• Communicate information clearly and accurately.

Skills

Experience in medical/hospital call center

Triage skills

Fluency in English

Fluency in Spanish

Problem-solving skills

Crisis handling

Job description

ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff.

• US Citizenship REQUIRED
• A minimum of one year of experience in a medical/hospital call center
• A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
• Fluent in English and/or Spanish, both oral and written
• Ability to handle inquiries and requests in a courteous and professional manner
• Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
• Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
• Ability to communicate information clearly, accurately, and completely
• Ability to record all pertinent information accurately and efficiently
• Ability to handle crisis and abusive calls in a professional and effective manner
• Ability to control the pace and flow of the inquiry/request and manage call time effectively

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.