Call Center Coaching Staff

ITCON Services; Vienna (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and development opportunities

Healthcare benefits starting on first day

Work-life balance

Job summary

ITCON Services in Vienna, Virginia, is seeking a motivated and knowledgeable Call Center Coaching Staff member. The ideal candidate will have a master's degree in a mental health-related field and be a licensed mental health professional. Experience with patient care, military service members, and veterans is preferred. ITCON offers competitive compensation, healthcare benefits starting on the first day, and opportunities for professional growth and development in a supportive environment.

Qualifications

• Must be a licensed mental health professional (social work, psychology, marriage and family therapy, behavioral health counseling).
• Preferably at least a minimum of three years of experience delivering in-person patient care.
• Has experience working with military service members and veterans regarding mental health.

Skills

Patient care

Crisis counseling

Motivational interviewing

Triage

Care management

Education

Master's degree in a mental health-related field

Job description

ITCON Services is seeking to hire a motivated and knowledgeable Call Center Coaching Staff.

US Citizenship REQUIRED

• Must have a master's degree in a mental health-related field
• Must be a licensed mental health professional (social work, psychology, marriage and family therapy, behavioral health counseling)
• Preferably at least a minimum of three years of experience delivering in-person patient care
• Has clinical experience in triage, care management, motivational interviewing, and crisis counseling
• Has experience working with military service members and veterans regarding mental health

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.