Call Center Specialist (Retail company seeks a dynamic full-time Call Center Support Rep for weekday & weekend customer support)

Blossman-Gas-and-Appliance; Ocean Springs (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k w/company match up to 4%

PTO

Medical / Dental / Life / Vision ins.

Bonus opportunity

Employee Assistance Program access

Supportive work environment, ongoing专业

Ongoing professional development

Job summary

Blossman Gas & Appliance seeks a Call Center Specialist for a full-time, on-site position in Ocean Springs, MS. You will answer calls to provide information on deliveries, accounts, billing, and products, delivering live support to ensure a positive customer experience.

The role emphasizes weekend coverage and a 3-day-per-week workload with on-call dispatching, ideal for someone with call center experience and a collaborative, customer-focused approach.

Qualifications

• Prior call center or telephone support experience preferred.
• Ability to remain professional and patient during calls.
• Familiarity with company products and services.

Responsibilities

• Provide accurate information relating to deliveries, account questions, billing statements, and product knowledge.
• Deliver live customer support over the phone to ensure a positive experience.
• Assist with weekend on-call dispatching to support responsiveness.

Skills

Customer Service

Microsoft Office

Retail Experience

Education

High School or equivalent

Job description

Call Center Specialist (Retail company seeks a dynamic full-time Call Center Support Rep for weekday & weekend customer support)

Job Category: Clerical

Requisition Number: CALLC004338

• Posted : October 9, 2026
• Full-Time

Locations

Showing 1 location

Ocean Springs, MS 39564, USA

Description

BLOSSMAN GAS & APPLIANCE, America's largest independent propane company seeks qualified applicants to submit for consideration toward the on-site, full-time position of Call Center Specialist. With more than 85 retail locations, Blossman Gas supports more than 250,000 customers throughout 12 states. This is a new position designed to help us meet customer communication needs over the weekend by dispatching to an on-call, Blossman Technician v. relying on an answering service solely which can delay our responsiveness to the customer's needs. This is an excellent opportunity for professional growth for someone who enjoys providing customer support by telephone.

The primary duties of the Call Center Specialist will be to provide accurate information relating to customer deliveries, account questions, billing statements, and product knowledge support. We provide this 'live support' to give our customers a positive experience and ensure that they are best served. The position will include working 3 days each week (24 hours of time) then again on Saturday and Sunday. This is an excellent position for someone with prior call center experience who needs the flexibility to be off some during the standard work week.

Prior Call Center, Customer Support, or similar telephone support experience is preferred. The ability to remain seated and on the phone, often with little time between calls, is needed. A pleasant telephone voice and patient, professional demeanor is required for success. The ability to pick up new software, as well as understanding our core line of products and services will be needed in time. A commitment to teamwork, unity, and meeting company objectives will be needed for long-term success.

Those selected will enjoy competitive hourly pay, company training, and excellent company benefits to include:

• 401k w/company match up to 4%
• PTO
• Medical / Dental / Life / and Vision insurances with low premiums
• Bonus opportunity
• Employee Assistance Program access
• Supportive work environment, ongoing professional development

Those with prior experience are encouraged to apply online so that their application can be considered.

Blossman Gas is an Equal Opportunity/ Veterans / Disabled employer. DRUG FREE EMPLOYER.

Qualifications

Skills

Required

Customer Service

Intermediate

Microsoft Office

Intermediate

Preferred

Retail Experience

Some Knowledge

Novice

Behaviors

Preferred

Dedicated

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player

Team Player: Works well as a member of a group

Enthusiastic

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

5 years:

5 years: Please list your prior 5 years of work experience.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.