Call Center Specialist PRN

Universal Health Services, Inc.

Houston (TX)

Hybrid

USD 36,000 - 48,000

Part time

3 days ago

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Benefits offered by this job

Competitive pay

Generous PTO

Medical benefits

401K with match

Student loan program

Career development

Job summary

Behavioral Health Connections, a part of Universal Health Services, Houston, TX is seeking a dynamic Call Center Specialist PRN to join a compassionate team. The role focuses on facilitating patient referrals, coordinating paperwork, and ensuring accurate documentation across multiple systems.

The position requires strong phone etiquette, data entry accuracy, and the ability to verify insurance details, schedule and coordinate patient evaluations with therapists.

Qualifications

High School Diploma or GED required.
Preferred 1-3 years in a healthcare or crisis-related call center.
Experience with insurance verification and patient data entry is a plus.

Responsibilities

Answer phones and collect demographic information for assessments.
Process patient documents and paperwork for transfers.
Ensure information is correctly documented in information systems.
Support Mobile Assessment Team with commitment and transfer processes as needed.

Skills

Phone support

Data entry

Documentation

Coordination

Insurance verification

Education

High School Diploma/GED

Associate degree (preferred)

Tools

EHR systems

Job description

Responsibilities

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provided best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Visit us online at https://bhconnections.org

Behavioral Health Connections (BHC) in Houston, TX is seeking a dynamic and talented Call Center Specialist PRN to join the team of compassionate, dedicated professionals. The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers. Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services, insurance verification and data entry.

Job Duties/Responsibilities

Answers phones at Behavioral Health Connections and takes demographic information related to the person to be assessed.
Coordinates and processes patient documents and paperwork for patient transfers.
Assures all required information is accurately documented within several information system programs.
Assists Mobile Assessment Team Evaluator with commitment process, paperwork, and transfer process, if necessary.

Benefit & Rewards Highlights

Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

Education

High School Diploma/GED
Preferred Associate Degree

Experience

Preferred 1-3 years work related experience
Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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