Call Center Specialist - 2nd shift

Travel Incorporated; Duluth (GA); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid training through TI University

Remote work after training

Travel to Duluth office for in-person

Job summary

Travel Incorporated is hiring a Travel Consultant for our Contact Center. You’ll begin with 9 weeks of paid training through TI University. Training is in-person for local candidates with remote elements for others; after training you’ll work remotely with ongoing team support.

You’ll build travel plans, offer personalized advice, and guide clients through itineraries while developing your skills from basic bookings to more complex planning.

Qualifications

• A strong customer service mindset and desire to help clients.
• Excellent communication skills and ability to build trust quickly.
• Tech-savvy with comfort using email, chat, and digital tools.
• Detail-oriented, organized, and able to thrive in a structured environment.
• Previous client service or call center experience is a plus, but not required.
• High school diploma or equivalent is required or assumed.

Responsibilities

• Handle inbound client calls, emails, and chats after training.
• Listen to client goals and tailor travel solutions accordingly.
• Present itinerary options and travel best practices to clients.
• Deliver high-quality service to drive client satisfaction and meet performance goals.
• Collaborate with internal teams to ensure accurate travel arrangements.
• Identify opportunities to enhance the overall client experience.

Skills

Customer service

Communication skills

Tech savv y

Detail oriented

Call center experience

Education

High school diploma or equivalent

Job description

Launch Your Career in Travel with Travel Incorporated

Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care.

This is more than just a job — it's your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates.

Why This Role Is Worth Your Time

• Build a Career, Not Just a Job You'll begin with 9 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you'll work remotely, applying what you've learned with the full support of a team that wants you to succeed.

• Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences - all while building relationships based on trust and service excellence.

• Grow With Us From your first day at TI, you'll be on a path to progress. As your skills develop, so will your responsibilities - from basic bookings to more complex, consultative travel planning.

What You'll Do

• Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence

• Listen actively to understand client goals and create travel solutions tailored to their needs

• Guide clients through itinerary options, modifications, and travel best practices

• Deliver exceptional service that drives client satisfaction and supports performance goals

• Collaborate with internal teams to ensure smooth, accurate travel arrangements

• Proactively identify and act on opportunities to improve the client experience

What You Bring

• A strong customer service mindset — you're motivated by helping others

• Excellent communication skills and the ability to build trust quickly

• Tech-savvy and comfortable using email, chat, and other digital tools

• Detail-oriented, organized, and thrives in a structured environment

• Previous client service or call center experience is a plus, but not required

• High school diploma or equivalent

Position Details

• Remote (not mobile): You'll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)

• Training Schedule: Mon-Fri, 8:00 AM-5:00 PM ET

• Post-Training Schedule: Second shift with start times between 12:00-2:30 PM ET

• Annual travel to our Duluth office 2-3 times per year for team engagement and development

What We Offer

• A respected, mission-driven company committed to innovation and service excellence

• Career growth pathways and continuous training

• A collaborative culture where your voice is heard and your work matters

• Equipment provided and travel covered for required in-person training

Ready to Start Your Journey?

Bring your passion for helping others and your love for travel - we'll provide the tools, training, and support you need to succeed. At Travel Incorporated, you'll do more than book trips - you'll help people create unforgettable experiences. Learn more about being a Travel Consultant.

This is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at [e-mail].

Connecting innovative technology with superior service to advance business travel