Call Center Specialist - 2nd shift

Travel Incorporated; United States; Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

Remote training

Career growth

Collaborative culture

Training travel covered

Job summary

Travel Incorporated is seeking a Travel Consultant in our Contact Center to handle inbound calls, emails and chats, delivering personalized travel solutions and exceptional client care from your home office.

Begin with 9 weeks of paid training through TI University; local candidates train in person, remote for others with 2 in-person weeks in Duluth, GA. After training, you’ll work remotely with a supportive team and room to grow.

Qualifications

• Strong customer service mindset and desire to help others.
• Excellent communication skills and trust-building ability.
• Tech-savvy with experience using email, chat and digital tools.
• Detail-oriented, organized and thrives in a structured environment.
• Previous client service or call center experience is a plus, not required.
• High school diploma or equivalent.

Responsibilities

• Handle inbound client calls, emails and chats with confidence.
• Listen actively to understand client goals and create travel solutions.
• Guide clients through itinerary options, modifications and travel best practices.
• Deliver exceptional service that drives client satisfaction and performance.
• Collaborate with internal teams to ensure smooth, accurate travel arrangements.
• Proactively identify opportunities to improve the client experience.

Skills

Customer service mindset

Excellent communication

Tech-savvy

Detail-oriented

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Email

Chat

CRM software

Job description

Launch Your Career in Travel with Travel Incorporated

Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care.

This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates.

Why This Role Is Worth Your Time

• Build a Career, Not Just a Job
  You’ll begin with 9 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed.
• Make an Impact Every Day
  Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence.
• Grow With Us
  From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.

What You’ll Do

• Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
• Listen actively to understand client goals and create travel solutions tailored to their needs
• Guide clients through itinerary options, modifications, and travel best practices
• Deliver exceptional service that drives client satisfaction and supports performance goals
• Collaborate with internal teams to ensure smooth, accurate travel arrangements
• Proactively identify and act on opportunities to improve the client experience

What You Bring

• A strong customer service mindset — you're motivated by helping others
• Excellent communication skills and the ability to build trust quickly
• Tech-savvy and comfortable using email, chat, and other digital tools
• Detail-oriented, organized, and thrives in a structured environment
• Previous client service or call center experience is a plus, but not required
• High school diploma or equivalent

Position Details

• Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
• Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET
• Post-Training Schedule: Second shift with start times between 12:00–2:30 PM ET
• Annual travel to our Duluth office 2–3 times per year for team engagement and development

What We Offer

• A respected, mission-driven company committed to innovation and service excellence
• Career growth pathways and continuous training
• A collaborative culture where your voice is heard and your work matters
• Equipment provided and travel covered for required in-person training

Ready to Start Your Journey?

Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Learn more about being a Travel Consultant.

This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at [e-mail].

Connecting innovative technology with superior service to advance business travel