Call Center Specialist

Pulmonary Associates of Richmond; Virginia; Remote; USD 23,000 - 27,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending accounts

Employee referral program

Health insurance

Critical Illness

Life insurance

Paid time off

Retirement plan

Vision insurance

WEEKLY PAY

Job summary

Pulmonary Associates of Richmond is seeking a friendly Call Center Specialist to handle incoming calls, schedule patient appointments for pulmonary and sleep services, and ensure accurate data entry in Allscripts. You will be the first point of contact for patients, families, and referring staff, delivering excellent customer service.

This remote Virginia role requires HIPAA awareness, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• One year experience in a call center environment and/ or in a medical practice is preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Answer incoming calls promptly with excellent customer service.
• Schedule patient appointments for pulmonary and sleep.
• Obtain and enter accurate demographic information into Allscripts.
• Adhere to HIPAA policies and protect patient privacy and security.

Education

High School Diploma or equivalent

Tools

Allscripts

Job description

The Company

Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

The Position

PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering all incoming phone calls for the practice. This position is the first point of contact for patients, family members, referring physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor.

Pay: $16.50-$19.50 an hour based on experience

This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending accounts
• Employee referral program
• Health insurance
• Critical Illness
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• WEEKLY PAY and more!

Job Responsibilities For The Call Center Specialist

• Answer incoming calls promptly and while demonstrating excellent customer service skills.
• Listen and ask probing questions to determine the reason for the call and then handle the call accordingly.
• Schedule patient appointments for pulmonary and sleep
• Obtain and enter accurate demographic information into Allscripts.
• Schedule appointment according to current policies
• Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.
• Disseminate patient questions and refills requests via EMR to the MA/provider.
• Provide basic information, guidance, and instructions to callers.
• Distribute consultations and enter MD Coder.
• Complete appointment requests are made online.
• Gather patient records for local hospital systems (Bon Secours and HCA)
• Assist with patient rescheduling as needed.
• Assist with EMR indexing of incoming documents when/if needed.
• Assist with EMR output queue when/if needed.
• Assist with scheduling faxed and electronic new patient referrals.
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always.
• Adhere to HIPAA policies and procedures to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor, or member of Administration.

Qualifications For The Call Center Specialist

Education: High School Diploma or equivalent

Experience: One year experience in a call center environment and/ or in a medical practice is preferred.

Physical / Mental Demands

• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an Equal Opportunity Employer.