Call Center Specialist

Sea Mar Community Health Centers; Seattle (WA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Prescription coverage

Life insurance

Long-term disability

EAP

Job summary

Sea Mar Community Health Centers is seeking a Full-time Call Center Specialist in White Center, near Seattle, WA. Candidates should be bilingual (English/Spanish) and capable of handling inbound calls, relaying messages, and scheduling medical appointments.

The role emphasizes outstanding customer service and the ability to work in a culturally diverse healthcare environment. CNA or Medical Assistant preferred, with full benefits and rated at an hourly rate of $20.00.

Qualifications

• Requires bilingual English/Spanish communication.
• Experience handling inbound calls and scheduling appointments.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced healthcare setting.

Responsibilities

• Answer inbound calls and greet callers professionally.
• Relay messages to appropriate departments and schedule medical appointments.
• Contact patients by phone and manage appointment reminders.
• Screen and triage calls to ensure timely responses.

Skills

Bilingual English/Spanish

Customer service

Phone screening

Multi-tasking

Basic office software

Education

CNA or Medical Assistant preferred

Tools

Microsoft Office

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Call Center Specialist - Posting #27187

Hourly Rate: $20.00

Position Summary

Full‑time Call Center Specialist position located in White Center, near Seattle, WA. The role involves processing inbound calls, greeting patients and the public in a friendly manner, relaying messages to the appropriate department, and making medical appointments. Candidates should be bilingual in English/Spanish and dedicated to providing outstanding customer service.

Desired Requirements/Qualifications

• Maintains professionalism and the willingness to help others at all times.
• Demonstrates the ability to make independent decisions quickly when necessary.
• Shows sound problem‑solving skills and diplomatic communication.
• Can multi‑task effectively, handling calls quickly and efficiently.
• Will make medical appointments and contact patients via phone on behalf of Sea Mar.
• Screens and assesses incoming calls in a timely manner.
• Maintains a high level of work ethic and professionalism.
• Possesses excellent problem‑solving and communication skills.
• Can multi‑task and use basic office software.
• Answers incoming telephone calls within three rings or less.
• C.N.A. or Medical Assistant preferred.
• Bilingual in English/Spanish.

What We Offer

• Medical benefits
• Vision benefits
• Prescription coverage
• Life insurance
• Long‑term disability
• EAP (Employee Assistance Program)
• Paid time off starting at 24 days per year plus 10 paid holidays
• 401(k)/Retirement options
• Opportunity to work in a culturally diverse environment

Sea Mar is an Equal Opportunity Employer.

Posted on 12/3/2024

External candidates are considered after 12/6/2024

This position is represented by Office and Professional Employees International Union (OPEIU).