Call Center Specialist

Resilient Health; Phoenix (AZ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

12 holidays

403(b) with match

Disability

Life Insurance

Employee Assistance Program

Voluntary insurance

Job summary

Resilient Health, a resiliency-building company in Phoenix, seeks a Call Center Specialist who will be the welcoming voice and handle calls, inquiries, referrals, and scheduling initial visits.

The role requires a High School Diploma and experience in administrative, call center, or receptionist functions. A valid driver's license or state ID, CPR/First Aid, and Fingerprint Clearance are required or obtainable within set timeframes. Bilingual abilities a plus.

Qualifications

• High School Diploma or equivalent is required.
• Experience in administrative, call center, or receptionist roles.
• Valid driver's license or state ID; CPR/First Aid is required or obtainable within 30 days.
• Fingerprint Clearance Card or ability to obtain within 90 days; MVRC as per insurer.

Responsibilities

• Answer and route all incoming calls and provide information.
• Process referrals received by email or fax and track them.
• Verify client insurance eligibility.
• Schedule initial visits and follow up with clients.

Skills

Call center experience

Administrative experience

Receptionist functions

Education

High School Diploma

Job description

Why? At our core, we are a resiliency-building company. Our purpose is tounleash the power of our employees and participants to create a resilientworld, one person at a time.

As an innovative, learning and collaborative organization, everyposition contributes to this purpose and our employees are the heart of who weare. We support healthy work/life balance for our employees and invest in theirpotential through opportunities for continual learning and growth.

If this resonates with you, then read on!

About our Call Center Specialist Position:

Our Call Center Specialist is the welcoming voice of Resilient Healthand is responsible for answering and routing incoming calls, responding toinquiries, managing complaints, and providing general information to callers.This position will also verify client insurance/eligibility and scheduleinitial client visits.

What a Call Center Specialist Does at Resilient Health:

• Answer and route all incoming calls andprovide general information to callers.
• Process all incoming emailed or faxedreferrals and track all incoming referrals.
• Verify client insurance/eligibility.
• Schedule initial client visits and follow upwith clients as needed.

Education, Experience, and Other Requirements:

• High School Diploma or equivalent is required
• Previous experience with administrative, call center, or receptionistfunctions
• Valid driver's license orstate issued ID
• Valid CPR/First Aidcertifications or ability to obtain within 30 days of hire
• Valid FingerprintClearance Card or ability to obtain within 90 days of hire
• Three-year Motor VehicleRecord that meets our auto insurance carrier's coverage requirements

Where You Will be Working:2255 W. Northern Ave., PhoenixAZ 85021

What This Position Pays: $17.50 per hour. Additional pay differential available for bilingual (Spanish) speakers.

• Exceptionally generous PTO (3.5 weeks off yourfirst year and rising in subsequent years)
• 12 paid holidays
• 403(b) with company match
• Short and Long Term Disability
• Life Insurance
• Employee Assistance Program
• Voluntary insurance for critical illness,accident and hospitalization

If all of this sounds like something you were born to do, then wewould love to hear from you!

Resilient Health is an Equal Employment Opportunity employer andis dedicated to the principles of equal employment opportunity. ResilientHealth will make reasonable accommodation for qualified individuals with knowndisabilities and for employees whose work requirements interfere with areligious belief.