CALL CENTER SPECIALIST

Socket.dev; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Generous paid time off

Job summary

River Oaks Hospital in New Orleans, LA is seeking an Admissions Call Specialist to receive intake calls and walk-ins with compassion and urgency, ensuring each person receives an appropriate assessment by intake or referral.

Responsibilities include accurate documentation of calls, coordinating admissions, handling inquiries, verifying insurance, patient registration, vitals, scheduling evaluations, and other non-clinical duties as assigned by the admissions leadership team.

Qualifications

• High School Diploma or GED required; bachelor's degree in a related field preferred.
• LPN license preferred.
• Experience in human service, psychiatric or mental health settings with admin duties, crisis triage, and customer service.

Responsibilities

• Receive intake calls and walk-ins with compassion to ensure proper assessment.
• Document calls and intake paperwork accurately.
• Coordinate admissions and referrals for possible admission.
• Handle inquiry calls, insurance verification, and patient registration.
• Schedule evaluations and perform non-clinical admissions duties as assigned.

Skills

Interpersonal skills

Teamwork

Crisis intervention

Customer service

Education

Bachelor's degree in related field

High School Diploma/GED

Job description

Responsibilities

River Oaks Hospital, located in metropolitan New Orleans, Louisiana, is a private psychiatric facility for adults, adolescents and children. Since 1970, River Oaks has established a tradition of excellence in the treatment of acute psychiatric illness, dual diagnosis, alcohol and drug detoxification, trauma based disorders, compulsive behaviors, and eating disorders, River Oaks has provided quality treatment to service individuals suffering from mental illness, and/or addictive disorders. Situated on a 14-acre campus, services are available at all levels of care (inpatient, day or partial hospitalization, outpatient, and intensive outpatient).

River Oaks Hospital is seeking a dynamic and talented ADMISSIONS CALL SPECIALIST to Receive intake calls and individual/ family walk-ins with compassion, empathy, a sense of service and urgency, and to insure each person receives an appropriate assessment by intake or referral. Thorough and accurate documentation of calls and other intake related paperwork is a critical component of the job. Coordinating aspects of the admissions process. This includes but is not limited to efficient and effective handling of inquiry calls, processing of referrals for possible admission, knowledge of and communication with referral sources and customers who present for assessment. Additional responsibilities include insurance verification, patient registration process, vitals, wanding, patient observations, scheduling of evaluations, admissions processing, and other non-clinical duties as assigned by admissions leadership team.

Qualifications

MINIMUM QUALIFICATIONS REQUIRED:

• High School Diploma/GED required; Bachelor’s degree in a related field along with clinical knowledge and experience required.
• Licensed Practical Nurse (LPN) - Preferred.
• Previous experience in a human service, social service, psychiatric, or mental health setting, performing administrative duties, crisis intervention, telephonic triage and inquiries, and customer service.
• Ability to set priorities and work with others in a team environment.
• Crisis intervention training or experience on a Crisis Line or psychiatric setting preferred;
• Excellent interpersonal skills, both in person and over the phone;

• Provide service to all populations while demonstrating the Service Excellence Standards…
• Treat Everyone As a Guest
• Demonstrate Professionalism and Excellence in allthings I do.
• Practice Teamwork

River Oaks Hospital offers comprehensive benefits, such as:

• - Challenging and rewarding work environment
• - Growth and development opportunities within UHS and its subsidiaries
• - Competitive Compensation
• - Excellent Medical, Dental, Vision and Prescription Drug Plan
• - 401k plan with company match
• - Generous Paid Time Off

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com

From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.