Call Center Specialist

Genesee Country Village & Museum; Massachusetts; On-site; USD 23,419 - 24,108; Full time

Benefits offered by this job

403B

Disability insurance through Massachusetts PFML

Employee discounts

Health insurance

Life insurance

Paid time off

Vision insurance

Flexible Spending Account

Opportunities to earn CEUs

Voluntary Benefits including Disability and Life Insurance

Job summary

Genesee Country Village & Museum seeks an Entry-Level Call Center Specialist in Massachusetts. The specialist will handle incoming calls, verify insurance, schedule appointments, and ensure excellent customer service. Required skills include active listening, communication, and adaptability. Compensation ranges from $17-$17.50 per hour, with additional benefits including health insurance and retirement options. Join our mission dedicated to comprehensive healthcare and community support.

Qualifications

• Call center experience is preferred.
• Exceptional customer service skills required.
• High degree of tact and discretion needed.
• Typing and computer skills necessary.

Responsibilities

• Answering all incoming phone calls in a professional manner.
• Entering demographic information and verifying insurance eligibility.
• Scheduling appointments and engaging with callers.
• Utilizing software and tools effectively.

Skills

Exceptional customer service

Active listening

Verbal and written communication skills

Call center experience

Ability to work well in a team

Adaptability

Job description

Job Level: Entry Level (less than 2 years)

We’re more than just quality treatment for substance use disorders. We’re a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well‑being of everyone we touch. SSTARis a Federally Qualified Health Center (FQHC) which affords ouremployees eligibility to apply for one of our three Loan Repayment Programs.

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties.

Shifts between: Monday‑Friday, 9:00am‑5:00pm. Compensation: $17.00 - $17.50/hour

• 403B
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability, Life,Critical Illness, Accident and Disability Insurances

Duties & Responsibilities

• Answering all incoming phone calls in a professional manner.
• Responsible for entering demographic information, insurance information and valid email address.
• Verify insurance eligibility.
• Scheduling appointments
• Engaging in active listening with callers, confirming or clarifying information and ability to diffuse inappropriate behavior from client as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Adhering to all company policies and procedures.

Experience and Skills

• Call center experience, preferred.
• Exceptional customer service, active listening, and verbal and written communication skills.
• High degree of tact and discretion.
• Experience with scheduling, typing and computer skills.
• Ability to work well in a team environment.
• Understanding of client needs and willingness to help.
• Adaptability and accountability.