Call Center Specialist

Mt. Washington Pediatric Hospital; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Great team

Premier orthopedic organization

Job summary

EmergeOrtho in North Carolina is seeking a Call Center Specialist to manage incoming calls, schedule services, and support front-desk operations. The role emphasizes compassionate, patient-focused service in a fast-paced orthopedic environment.

Ideal candidates bring 2+ years of customer service experience in a medical setting and familiarity with multi-line phone systems and practice management software. Join a premier orthopedic organization that values collaboration and patient care.

Qualifications

• Minimum two years of customer service experience in a medical setting.
• Comfortable using multiple technology-based communication systems.
• Experience with multi-line phone systems preferred.

Responsibilities

• Manage all incoming calls and direct to appropriate staff.
• Schedule and reschedule services.
• Assist with related administrative tasks.
• Maintain patient confidentiality per HIPAA guidelines.

Skills

Customer service

Call center

Multi-line phone

Communication

Education

High school diploma

Tools

Practice management software

Phone systems

Job description

• Job Category Non-Clinical
• Employee Type Full-Time
• Manage Others No

Description

Join EmergeOrtho as a Call Center Specialist - Hiring Immediately!

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Triad region is currently seeking a compassionate Call Center Specialist to join their team. O ur Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist’s responsibility is to schedule and reschedule services and assist with related administrative tasks.

Why Join EmergeOrtho?

• Time Off Benefits - PTO offered to support work-life balance
• Great Team - Join a collaborative, supportive group that values your contributions
• Premier Orthopedic Organization - Join a trusted leader dedicated to exceptional patient care and clinical excellence

Who Should Apply?

If you're a patient-focused professional who thrives in a fast-paced environment, enjoys helping others, and is passionate about delivering exceptional service, we'd love to hear from you. Join our dedicated team and play a key role in creating a positive patient experience by connecting individuals with the care they need.

Requirements

Qualifications and Experience

• High school diploma or equivalent
• Minimum two years of customer service experience, preferably in a medical office setting
• Comfortable using multiple technology-based communication systems effectively and simultaneously
• Previous experience using a multi-line phone system, preferred

Responsibilities include, but are not limited to, the following:

• Utilizes practice management software to perform specific duties
• Serves as a primary resource for all incoming calls
• Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller
• Returns phone calls within acceptable time frames
• Maintains a pleasant, cooperative demeanor while performing all duties
• Updates account information in the practice management system as necessary
• Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member
• Notifies Team Lead or Manager of issues interfering with department operations
• May be asked to maintain logs for statistical follow-up of phone activity
• Will act as a backup to the Referral Coordinator role

Other

• Follows all applicable department and practice policies and procedures
• Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job function
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
• Attends all regular meetings

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 67 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 2nd in the country, EmergeOrtho’s medical team includes upwards of 190 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho . Please visit https://emergeortho.com/careers/ for additional information or to apply directly.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminatebased onrace, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

Note: Available benefits based on hours worked per week.