CALL CENTER SPECIALIST

Universal Health Services, Inc.; Brentwood (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Call Center Specialist in Brentwood, TN. This role serves as the first point of contact for incoming calls, ensuring effective communication and documentation. Candidates should possess excellent customer service skills, experience in healthcare, and proficiency in Microsoft Office Suite. Enjoy competitive compensation, generous paid time off, and opportunities for career development within a respected organization.

Benefits

Competitive Compensation

Generous Paid Time Off

Excellent Medical, Dental, Vision and Prescription Drug Plans

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Qualifications

• 1-3 years related experience required.
• Working knowledge of patient's rights and psychiatric treatment.
• Ability to solve problems and handle high-stress situations.

Responsibilities

• Identify and assess callers' needs, directing appropriately.
• Document caller interactions in MS4 and current systems.
• Facilitate Alumni Calls and handle patient payments.

Skills

Excellent verbal and written communication

Excellent Customer Service skills

Skilled at diffusing high-tension situations

Tools

Microsoft Office Suite

Job description

UHS National Call Center (a UHS company)

Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.

Position Summary : The Call Center Specialist serves as the friendly and professional first point of contact for all incoming calls through designated channels, including hospitals, referral sources, patients, and families. This role involves appropriately probing to qualify each call and directing it to the correct department or team member. When the appropriate party is unavailable, the specialist utilizes the Admissions Coordinator talk track to assist the caller. All interactions are clearly and accurately documented in MS4 and / or the current system used.

Job Duties :

• Identifies and assesses callers' needs, referring to the appropriate party or using the Admissions Coordinator talk track as needed.
• Answers phone calls promptly and transfers to the correct party per current procedures.
• Documents caller interactions in MS4 and / or current software.
• Records patient payments in compliance with PCI standards
• Facilitates Alumni Calls.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Requirements :

• Minimum 1-3 years related experience required
• Excellent verbal and written communication.
• Microsoft Office Suite.
• Working knowledge of patient's rights along with a broad understanding of psychiatric and addiction treatment and administration.
• Excellent Customer Service skills.Working knowledge of a variety of computer software applications
• Skilled at diffusing high-tenson situations and solving problems.

Required Schedule : Tuesday-Thursday 2 : 00pm-10 : 30pm, Saturday- Sunday 7 : 00am-3 : 30pm (Monday / Friday Off)

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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Call Center Specialist • Brentwood, TN, United States