Call Center Services Representative 3

DatamanUSA, LLC; Irving (TX); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

DatamanUSA, LLC in Irving, TX is seeking a Call Center Services Representative 3 for a 12-month assignment. You will join a fast-paced support team delivering high-quality service to our client. The ideal candidate has strong people skills, experience with HR shared services or call centers, and proficiency with AI chat bots, RPA, and Office apps.

Knowledge of ServiceNow and Workday is a plus. Excellent written and verbal communication, the ability to handle sensitive matters professionally, and

Qualifications

• High school diploma/GED or bachelor’s degree with 5 years relevant experience.
• Experience in an HR shared services or call center environment.
• Experience with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions.
• Utilization case-management or ticketing systems in a high-volume support environment.
• Advanced Microsoft Office skills (Excel, Word, PowerPoint).
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.
• Demonstrated ability to manage sensitive or difficult situations with professionalism and discretion.
• Advanced proficiency in Microsoft Office applications including Excel, Word, and PowerPoint

Connaissances

Call center experience

HR shared services

AI chat bots

RPA

Ticketing systems

Microsoft Excel

Microsoft Word

PowerPoint

Analytical skills

Verbal & written communication

Discretion

Formation

High school diploma/GED or bachelor’s degree + 5 years relevant experience

Outils

ServiceNow

Workday

Description du poste

DatamanUSA is looking for a Call Center Services Representative 3 for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: Call Center Services Representative 3
Location: Irving, TX
Duration: 12 months

Basic Qualifications:

• High school diploma/GED or bachelor’s degree + 5 years relevant experience.
• Experience in an HR shared services or call center environment.
• Proficiency with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions.
• Utilization case-management or ticketing systems in a high-volume support environment.
• Advanced Microsoft Office skills (Excel, Word, PowerPoint).
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.
• Demonstrated ability to manage sensitive or difficult situations with professionalism and discretion.
• Advanced proficiency in Microsoft Office applications including Excel, Word, and PowerPoint

Core Competencies:

• Customer-Centric Mindset
• Analytical Problem Solving
• Stakeholder Collaboration
• Continuous Improvement & Innovation
• Adaptability & Learning Agility
• Accountability for Results
• Operational Excellence

Preferred Qualifications:

• Strong knowledge of or experience with Service Now and Workday tools.
• Strong knowledge of Human Resources and/or Shared Services practices.
• General knowledge of Payroll and Timekeeping.
• General knowledge of Travel and expense reporting.