Call Center Service Representative - NV (Bilingual Spanish and English REQUIRED) - Remote (11:3[...]

Freddie Mac; Henderson (NV); Remote; Full time

Job summary

A leading financial services company is seeking bilingual customer service representatives for a fully remote role. The position offers a starting hourly wage of $17.75, with milestone bonuses and comprehensive benefits. Join a team dedicated to employee development and flexibility, serving customers effectively while advancing your career.

Benefits

Health insurance starting day one

Matched 401(k)

Profit sharing

Paid training

Generous leave policies

Qualifications

• Must be bilingual in Spanish and English.
• Strong communication skills and passion for serving others.
• Ability to navigate multiple computer systems.

Responsibilities

• Provide exceptional customer service through inbound phone interactions.
• Assist customers by sharing knowledge of products and services.
• Develop and maintain meaningful relationships with customers.

Skills

Communication

Bilingual (Spanish and English)

Customer Service

Education

High School diploma or equivalent

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Starting hourly wage of $17.75, with additional pay for bilingual skills and performance
- Milestone bonuses of $500, $1,000, and $1,500 at 6, 12, and 18 months of service
- 100% remote work opportunity, allowing for flexibility and savings on commuting
- Comprehensive benefits including health insurance starting day one, matched 401(k), and profit sharing
- Paid training and generous leave policies including 10 vacation days and 12 holidays
- Commitment to employee development through professional and leadership training opportunities

What to Expect (Job Responsibilities):
- Provide exceptional customer service through inbound phone interactions
- Assist customers by sharing knowledge of products and services to enhance their experience
- Develop and maintain meaningful relationships with customers
- Participate in 11 weeks of virtual online training to build necessary skills
- Continuously seek opportunities to add value to customer interactions

What is Required (Qualifications):
- Must be bilingual in Spanish and English
- High School diploma or equivalent
- Strong communication skills and a passion for serving others
- Ability to navigate multiple computer systems and demonstrate strong keyboarding skills
- Live within 90 miles of Henderson

How to Stand Out (Preferred Qualifications):
- Experience in banking and financial services
- Ability to solve problems and educate customers on products and services
- Continuous learning mindset and willingness to contribute positively to workplace culture

#FinancialServices #CustomerService #RemoteWork #CareerDevelopment #BilingualOpportunity

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