Call Center Service Representative - NV (Bilingual Spanish and English REQUIRED) - Remote (11:3[...]

Zions Bancorporation; Henderson (NV); Remote; Full time

Job summary

Une entreprise de services financiers recherche un représentant du service client bilingue pour un rôle 100 % à distance. Ce poste implique d'aider et d'éduquer les clients sur leurs produits, tout en favorisant des relations de loyauté. Des avantages compétitifs incluent des primes, des journées de vacances payées, et une formation continue.

Benefits

Assurance santé dès le premier jour

Formation rémunérée

10 jours de vacances payés

Participation à la retraite 401(k)

Qualifications

• Bilingue en espagnol et anglais exigé.
• Expérience en service clientèle souhaitée.
• Compétences en communication fortes.

Responsibilities

• Fournir un service à la clientèle exceptionnel par le biais d'interactions téléphoniques.
• Éduquer les clients sur les produits pour améliorer leur expérience.
• Développer des relations significatives avec les clients.

Skills

Communication

Bilingual (Spanish and English)

Customer Service

Education

High School diploma or equivalent

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Starting hourly wage of $17.75, with additional pay for bilingual skills and performance
- Milestone bonuses of $500 at 6 months, $1,000 at 12 months, and $1,500 at 18 months
- 100% fully remote position, allowing for flexibility and work-life balance
- Comprehensive benefits package including health insurance starting on day one, matched 401(k), and profit sharing
- Paid training, 10 vacation days, and 12 Federal/State holidays, including Juneteenth and Veterans Day
- Opportunities for professional development and leadership training

What to Expect (Job Responsibilities):
- Provide exceptional customer service through inbound phone interactions
- Help customers feel valued and deliver meaningful solutions
- Educate customers on products and services to enhance their experience
- Build meaningful relationships with customers to foster loyalty
- Develop skills in technology, banking, and leadership for career growth

What is Required (Qualifications):
- Must be bilingual in Spanish and English
- High School diploma or equivalent
- Experience in helping customers solve problems and educate them on products/services
- Strong communication skills and a passion for serving others
- Ability to navigate multiple computer systems and strong keyboarding skills

How to Stand Out (Preferred Qualifications):
- Knowledge of banking and financial services is a plus
- Experience in a customer service role is advantageous
- Living within 90 miles of Henderson is preferred

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunity

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.