Call Center Service Representative - NV (Bilingual Spanish and English REQUIRED) - Remote (11:3[...]

Zions Bank; Henderson (NV); Remote; USD 10,000 - 60,000; Full time

Job summary

Zions Bank is seeking a Bilingual Call Center Service Representative to provide exceptional customer service remotely. This role involves assisting customers with inquiries, promoting products, and building relationships while working from the comfort of your home. With full training provided and competitive pay, this is a great opportunity for individuals ready to grow in the banking sector.

Benefits

100% remote position

Paid training

Health insurance starting day one

401(k) matching and Profit Sharing

Milestone Bonuses

Qualifications

• Bilingual in Spanish and English is a must.
• Experience with customer interactions in a call center environment.
• Ability to navigate multiple computer systems.

Responsibilities

• Help customers feel valued through interactions.
• Deliver solutions for customer inquiries via phone.
• Develop knowledge of banking products to assist customers.

Skills

Communication skills

Customer service

Problem solving

Education

High School diploma or equivalent

Job description

Call Center Service Representative - NV (Bilingual Spanish and English REQUIRED) - Remote (11:30 am-8:00 pm) - July 30, 2025

It’s Always a Great Day at Zions Bancorporation!

We are transforming what it means to work for a financial institution. Our people are what set us apart and make us great. Together we are building a culture that values diversity, celebrates growth, and creates a place of belonging for all our team members. We are committed to helping our people grow, develop, and advance in their careers - 33% of our job openings are filled by internal candidates. Our Workforce of the Future, Diversity, Equity, and Inclusion (DEI) programs, and Up-Skilling initiatives will open doors for you to build your network across the organization, strengthen your technical and soft skills, and give you opportunities to volunteer in the local communities that we serve. We believe that investing in your success and well-being is an investment in our customers and our business.

Your Purpose

• Help every customer feel valued by your words and actions
• Inspire our customers to tell someone about their positive experience
• Deliver meaningful solutions for our customers through inbound phone interactions
• Seek to add value to each customers’ experience by sharing your knowledge of our products and services
• Develop your skills and knowledge in technology, banking, and leadership to help grow your career
• Build meaningful relationships with our customers

What You Can Expect

• 100% fully remote position (requires internet connection and workspace free from distractions)
• 11 weeks virtual online training that begins Wednesday, July 30 at 11:30 am PDT
  • Paid training hours Monday-Friday, 11:30 am-8:00 pm PDT
• Starting hourly wage of $17.75
  • Are you bilingual in Spanish? Upon completion of training and passing a Spanish language assessment, you will receive an additional $.75 per hour.
  • After 6 months or less of proven performance, you are eligible for cross training and an additional $.75 per hour.
• Milestone Bonus at 6 months ($500), 12 months ($1,000), and 18 months ($1,500)

What MakesYoua Great Fit?

• MUST BE BILINGUAL SPANISH AND ENGLISH
• Passion to serve others, learn continuously, and contribute positively to our culture
• Enjoy interacting with customers using your outstanding communication skills
• Experience helping customers solve problems, educate on products/services, and putting the customer first
• Knowledge of banking and financial services, a plus
• Knowledge of various computer software, ability to navigate multiple systems, and strong keyboarding skills
• Live within 90 miles of Henderson
• High School diploma or equivalent

Don’t meet every requirement? Studies have shown women and historically marginalized populations are not as likely to apply to jobs unless they meet each qualification. We are dedicated to building a diverse, equitable, and inclusive workplace. If this job appeals to you but your experience doesn’t align perfectly with the qualifications in the job description, we encourage you to apply anyway. You may be a great fit for Zions Bancorporation.

What MakesUsa Great Fit?

• Culture committed to your success
• 100% remote, work from home – save money, save commute time
• Competitive pay, plus monthly incentive opportunities
• Monthly contests to keep things fun and rewarding
• Matched 401(k) and Profit Sharing
• Health insurance starting day one
• Paid training, 10 vacation days, and 12 Federal/State holidays (including Juneteenth, Columbus, and Veterans)

Testimonials: See yourself at Zions

"When I started here at the Call Center, I thought I would only give this a three-month trybut getting to know the people I work with, found a work family which I felt I hadto be a part of. Fourteen years later, I'm still here because of the wonderful work environment that was afforded to me!"

"Zions Bank is so willing to invest in people, and if you want to accomplish something here the leadership will help you every step of the way. I have had nothingbut support and encouragement throughout my time here and have been given an opportunity to truly make Zions Bank my career.

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

Click here to view applicable Federal, State and/or local employment law posters.

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Zions Bank a division of Zions Bancorporation, N.A. Member FDIC