Call Center Service Representative

Hyundai of Moreno Valley; Poway (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Hyundai of Moreno Valley is seeking a Call Center Service Representative to handle all inbound and outbound service department calls. The representative will schedule service appointments and ensure high customer satisfaction.

The ideal candidate will have excellent customer service skills, be a self-starter, and demonstrate strong problem-solving abilities. Join a supportive team that values cooperation and communication.

Qualifications

• Excellent customer service skills with proven ability to resolve issues.
• Self-starter with strong initiative and resourcefulness.
• Ability to meet performance objectives.

Responsibilities

• Handle inbound and outbound service department phone calls.
• Schedule service appointments via phone and web.
• Achieve service and customer satisfaction objectives.

Skills

Customer service skills

Problem-solving skills

Self-starter

Resourcefulness

Work ethic

Job description

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 8 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The eight (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, and Pedder Hyundai of Moreno Valley.

We pride ourselves in having a great work environment that translates to a great customer service experience.

The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.

Responsibilities

• Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
• Schedule inbound Service appointments via phone and web using internal booking software.
• Achieve the service and customer satisfaction objectives set
• Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation

Qualifications

• Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
• Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.