Call Center Service Representative

Kohler Credit Union; Manitowoc (WI); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Tuition assistance

Career growth

Job summary

Kohler Credit Union in Wisconsin is hiring a Full-Time Member Service Representative to join our Contact Center team. This entry-level role offers training and the chance to start a meaningful career in financial services, member support, and customer care.

Training occurs at Sheboygan, WI, with a path to our Manitowoc Rapids Road branch after completing the program. You’ll handle calls, chats, emails, and secure messages, helping members meet financial goals.

Qualifications

• Entry-level role with comprehensive training.
• No prior banking or credit union experience required.
• Strong communication and problem-solving skills.
• Ability to navigate multiple systems while assisting members.

Responsibilities

• Provide exceptional member service via phone, chat, email, and secure messaging.
• Assist members with account questions, maintenance, and service requests.
• Resolve concerns with accurate information and timely solutions.
• Support debit card services, updates, and mobile deposits.

Skills

Customer service

Communication

Multitasking

Attention to detail

Compliance awareness

Education

High school diploma or equivalent

Job description

JOB REQUIREMENTS: Launch a Meaningful Career in Customer Service & Financial Services. Are you passionate about helping people and providing exceptional customer service? Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This entry-level opportunity is ideal for individuals looking to grow a career in financial services, member support, and customer care.

With a starting wage of $17.45-$19.50 per hour, no previous banking or credit union experience is required. We provide comprehensive training, ongoing support, and professional development opportunities to help you build the skills needed for success while making a meaningful impact on our members' financial journeys.

In addition to competitive pay, Kohler Credit Union offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, tuition assistance, and opportunities for career growth and advancement.

Training for this position will take place at our Sheboygan, WI location, with the opportunity to transition to our Rapids Road - Manitowoc Branch after successfully completing the training program.

What You’ll Do

As a Member Service Representative, you will serve as a trusted resource for our members by providing personalized support, answering questions, and helping them find solutions that meet their financial needs. In this contact center role, you will connect with members through multiple communication channels while creating positive experiences and building lasting relationships.

• Provide exceptional member service through phone calls, chat, email, and secure messaging.


• Assist members with account questions, account maintenance, and service requests.


• Resolve concerns by providing accurate information and timely solutions.


• Support debit card services, account updates, mobile deposit verification, and other banking needs.


• Educate members on financial products, services, and digital banking tools.


• Identify opportunities to recommend solutions that align with members' financial goals.


• Maintain accuracy while following banking regulations, security procedures, and compliance requirements.


• Collaborate with teammates to meet service expectations and member satisfaction goals.


• Participate in ongoing training and professional development opportunities.


• Create positive interactions that strengthen long-term member relationships.

What We’re Looking For

• High school diploma or equivalent


• Previous customer service, contact center, retail, hospitality, or sales experience preferred


• Strong Verbal And Written communication skills


• Ability to multitask while navigating multiple systems and resources


• Excellent problem-solving skills with a focus on customer relationships


• Strong attention to detail and commitment to accuracy


• Ability to follow security, compliance, and regulatory guidelines

Schedule

This position is scheduled Monday through Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 6:00 PM. Team members also participate in a rotating Saturday schedule from 9:00 AM to 12:00 PM.

Start Your Career with Kohler Credit Union

If you’re searching for an entry-level customer service career, contact center position, member service representative role, or financial services opportunity, Kohler Credit Union provides the training, resources, and support to help you succeed. Join our team and build a rewarding career where you can make a difference every day by helping members achieve their financial goals while growing your own professional future.

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.