Call Center Scheduler

Johns Hopkins Medicine; Glen Burnie (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Career growth

Collaborative environment

Benefits package

Job summary

Johns Hopkins Medicine is seeking a scheduler/operator for ENTAA Care, a Johns Hopkins Regional Physicians pod. The role handles inbound and outbound calls, manages appointments, and provides patients with accurate information.

The position requires strong communication skills, a high school diploma, and experience in a call center or healthcare environment. A patient-focused, patient-service attitude is essential in a busy office setting.

Qualifications

• Minimum of High School diploma or GED required.
• Minimum of one (1) years' experience in a call center setting; preferably in a health care setting.
• Experience with computerized EMR (electronic medical records) systems highly desirable.
• Excellent oral and written communication skills.
• High level of patience, tolerance and tact under time pressures.
• Initiative and assertiveness in problem solving.
• Flexibility to changing demands.

Responsibilities

• Books, coordinates and reschedules patient's appointments accurately and timely according to current protocol.
• Answers telephone according to current protocol; including questions regarding appointments such as testing.
• Directs and transfers calls to the appropriate staff member/department relaying all pertinent information.
• Directs patient complaints and/or compliments to the appropriate department manager.
• Obtains patient information accurately and timely; interviews caller, verifies information, etc.
• Enters patient information per procedure.
• Completes assigned In Basket Messages.
• Calls patients regarding reschedules as needed. Schedules website appointments and maintains log.
• Covers for all other operators and schedulers when needed.

Skills

Call center experience

Oral and written communication

EMR familiarity

Education

High School diploma or GED

Tools

EMR systems

Job description

Johns Hopkins Regional Physicians (JHRP) was created to support community providers delivering health care in locations convenient to patients. JHRP providers and patients benefit from Johns Hopkins Medicine's (JHM) renowned faculty, practices and technological infrastructure. Participating practices receive quality and other oversight by the Johns Hopkins Health System. We provide a framework of centralized services that physicians need to deliver the best care to patients in their own communities.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package

Summary

This is a scheduler/operator staff position with responsibility for answering of both inbound and outbound calls. Serves patients by answering inquires; questions and provides accurate information. ENTAA Care, a practice pod of Johns Hopkins Regional Physicians LLC.

Key Responsibilities:

• Books, coordinates and reschedules patient's appointments accurately and timely according to current protocol.
• Answers telephone according to current protocol; including questions regarding appointments such as testing, etc.
• Directs and transfer calls to the appropriate staff member/department relaying all pertinent information.
• Directs patient complaints and or compliments to the appropriate department manager.
• Obtains patient information accurately and timely; interviews caller, verifies information, etc.
• Enters patient information per procedure.
• Completes assigned In Basket Messages.
• Calls patients regarding reschedules as needed.Schedules website appointments and maintains log.
• Covers for all other operators and schedulers when needed.

Minimum Qualifications:

• Minimum of High School diploma or GED required.
• Minimum of one (1) years' experience in a call center setting; preferably in a health care setting preferred.
• Experience with computerized EMR (electronic medical records) systems highly desirable: familiarity with use of computers is required.
• Excellent oral and written communication skills.
• High level of patience, tolerance and tact in order to deal effectively with people and time pressures.
• Initiative and assertiveness in dealing with problems.
• Flexible to changing demands.

Salary Range:

Minimum 18.50/hour - Maximum 23.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.