Call Center Sales Representative

Charter Communications; City of Albany (NY); On-site; USD 24,796 - 32,580; Full time

Benefits offered by this job

Competitive pay

Incentives for top performers

Discounted Spectrum services

Job summary

A leading telecommunications company is seeking a Call Center Sales Representative in Albany, NY. This role involves handling inbound sales calls, upselling services, and achieving sales targets. A high school diploma and effective sales techniques are required. Competitive pay starts at $18/hour with incentives that can increase earnings significantly, in addition to benefits like discounted services.

Qualifications

• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.

Responsibilities

• Handle inbound sales calls to acquire new customers and upsell products.
• Collaborate with departments to resolve customer issues.
• Maximize revenue by selling products to new and existing customers.
• Become a product expert and master order processing systems.

Skills

Effective communication

Sales techniques

Computer proficiency

Organizational skills

Knowledge of cable products

Knowledge of cable communications

Education

High school diploma or equivalent

Job description

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus incentives that can bring top performers to an annual salary of over $70,000 a year. You can also enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Call Center Sales Representative, you will handle inbound sales calls to acquire new customers and upsell products and services to existing customers, driving revenue growth and customer satisfaction.

Responsibilities

• Deliver exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieve and surpass goals through effective telephone-based selling techniques and prompt handling of inbound sales calls.
• Maximize revenue by selling products and services to new and existing customers, identifying upsell and cross-sell opportunities.
• Become a Product Expert and master order processing systems, explaining all products and services to customers while staying informed about competitors.

Working Conditions

Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.

Preferred Qualifications

• 2+ years of call center sales experience.

In addition, the base pay for this position generally is between $18.00 and $23.65. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Local wage minimums apply, and some positions are eligible for additional incentive-based compensation such as bonuses.

The position has a commission earnings target starting at $12,625.

About Spectrum

Charter Communications is known by our Spectrum products and services, including Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll help keep customers connected to what matters most in 41 states across the U.S. Learn more by watching our video. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Legal and Equal Opportunity

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.