Call Center Sales Representative

Charter Communications; Riverview (FL); On-site; USD 30,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Free and discounted services

Job summary

A leading telecommunications provider is seeking a Call Center Sales Representative in Riverview, Florida. This role involves handling inbound sales calls, acquiring new customers, and upselling additional services. Candidates should possess a high school diploma and strong sales skills, along with proficiency in computer applications. Competitive compensation starts at $18/hour, with possible annual earnings exceeding $70,000. This position is a great opportunity for those passionate about sales and customer satisfaction.

Responsibilities

• Handle inbound sales calls effectively and professionally.
• Acquire new customers and upsell products and services.
• Drive revenue growth and enhance customer satisfaction.
• Collaborate with departments to resolve customer issues.
• Achieve and exceed sales targets.
• Identify upselling and cross-selling opportunities.
• Become a Product Expert and master order processing.

Skills

Professional communication

Sales techniques

Proficiency in computer applications

Organizational skills

Judgment and initiative

Knowledge of cable communications products

Education

High school diploma or equivalent

Job description

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus incentives that can bring top performers to an annual salary of over $70,000 a year. You will also enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You will be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive revenue growth and enhance customer satisfaction.

Responsibilities

• Handle inbound sales calls effectively and professionally.
• Acquire new customers and upsell additional products and services to existing customers.
• Drive revenue growth and enhance customer satisfaction through effective selling techniques.
• Deliver exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieve and exceed sales targets through telephone-based selling and prompt, efficient handling of inbound calls.
• Identify upselling and cross-selling opportunities to maximize revenue.
• Become a Product Expert and master order processing systems while explaining all products and services to customers and staying informed about competitors.

Working Conditions

Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.

Preferred Qualifications

• 2+ years of call center sales experience.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.