Call Center Sales Digital Representative

Spectrum; Fort Mill (SC); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives for top performers

Job summary

Spectrum in Fort Mill, SC seeks a Call Center Sales Digital Representative to handle inbound sales contacts via calls, chats and emails, acquiring new customers and upselling products and services. The role focuses on meeting sales goals while delivering exceptional service to keep customers connected.

Ideal candidates have strong English communication, proven sales techniques, and familiarity with cable TV, internet and phone offerings, plus comfort with billing software and computer systems.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Proven sales techniques with consistent achievement of sales goals.
• Knowledge of cable communication products and services (TV, internet, telephone).
• Proficiency with computers and billing software.
• Strong prioritization and organizational skills.

Responsibilities

• Handle inbound sales contacts via calls, chats and emails.
• Acquire new customers and upsell products and services.
• Drive sales growth and contribute to customer satisfaction.
• Meet call handling metrics and performance targets.

Skills

English proficiency

Sales techniques

Cable products knowledge

Billing software

Prioritization & organization

Education

High school diploma or equivalent

Tools

Billing software

CRM software

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Are you passionate about turning potential into performance? As a Call Center Sales Digital Representative, you'll leverage your skills to handle inbound sales contacts via calls, chats and emails. You'll acquire new customers and upsell additional products and services to our existing clients. Your expertise will drive sales growth, contribute to our success and enhance customer satisfaction.

What Our Call Center Sales Digital Representatives Enjoy Most About the Role

• Achieving and surpassing weekly and monthly sales goals, utilizing effective selling techniques.
• Mastering order processing and understanding all products and services, while staying informed about competitors to effectively promote and compare offerings.
• Supporting and enhancing customer satisfaction with professionalism and courtesy, keeping people connected to what matters most.
• Promptly and efficiently managing inbound sales contacts, ensuring all call handling metrics are met.
• Driving sales potential by consistently applying effective selling strategies and techniques.

Working Conditions

• Work in an office environment with variable hours that may include weekends, holidays, and split days off.

Required Qualifications

Education

• High school diploma or equivalent

Skills & Abilities

• Ability to read, write, speak and understand English
• Proven sales techniques with consistent achievement of sales goals
• Knowledge of cable communication products and services (TV, internet, telephone)
• Proficiency with computers and billing software
• Strong prioritization and organizational skills

Preferred Qualifications

• 2+ years call center sales experience.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.