Call Center Sales and Customer Support Agent - T Mobile - TPA

OneTouch Direct, LLC; Tampa (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Overtime opportunities

Six checks per month

Referral bonus

Growth opportunities

Positive work environment

Job summary

OneTouch Direct in Tampa, FL is seeking a Call Center Sales and Customer Support Agent to support T-Mobile customers. You will take inbound and make outbound calls and chats to promote products and services, while delivering excellent service to drive sales growth.

You will meet sales goals through effective questioning, active listening, and upselling, with paid overtime opportunities and uncapped bonuses. A high school diploma is required and full-time hours are 40 per week.

Qualifications

• Previous sales or call center experience preferred but not mandatory.
• High school diploma or equivalent required.

Responsibilities

• Take inbound and make outbound calls, and chat inquiries to potential and existing customers promoting products and services.
• Understand customer needs and offer appropriate solutions to boost sales.
• Maintain detailed records of customer interactions and sales activity.
• Meet and exceed individual and team sales goals.
• Collaborate with team members to continuously improve processes and customer satisfaction.

Skills

Verbal communication

Persuasive selling

Multitasking

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Job description

Join OneTouch Direct as a Call Center Sales and Customer Support Agent in Tampa, FL supporting T-Mobile and be part of a dedicated team delivering excellent customer service and driving sales growth! Since 1998, we've partnered with Fortune 500 companies to provide outstanding contact center solutions. If you have a passion for sales and connecting with customers, this is the role for you.

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

• GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!

In this sales position, you will:

• Take inbound and make outbound calls, and chat inquires to potential and existing customers promoting products and services.
• Understand customer needs and offer appropriate solutions to boost sales.
• Maintain detailed records of customer interactions and sales activity.
• Meet and exceed individual and team sales goals.
• Collaborate with team members to continuously improve processes and customer satisfaction.

• Previous sales or call center experience preferred but not mandatory.
• Excellent verbal communication and persuasive selling skills.
• Ability to handle rejection and remain motivated in a fast-paced sales environment.
• Comfortable using computer systems and multitasking during calls.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required.
• A positive attitude and willingness to learn and grow within the company.

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

• GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!
• Supportive Environment: Classroom training, plus 1-on-1 support to get you going!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!