Call Center Representative-Temp

Ultimate Staffing; Irvine (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Ultimate Staffing is seeking a Call Center Representative-Temp in Irvine, CA for an in-office assignment of 3+ months. The role handles a high volume of calls and data entry, with bilingual Spanish a plus. The position pays $24.00 per hour and requires strong customer service skills.

Responsibilities include answering inquiries, routing calls, and scheduling campus information sessions for prospective students.

Qualifications

• Minimum 2 years’ experience preferred.
• Customer service experience.
• 1–2 years as a Call Center, CSR, receptionist, or office role.

Responsibilities

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow coworkers, and executives.
• Receive and screen inbound calls; route to appropriate departments; take messages and forward.
• Follow scripts and perform data entry of personal information; transfer calls to advisor based on rotation.
• Use Telephone Auto Dialing System for outbound calls to web/affiliate inquiries.
• Schedule info-sessions and/or appointments for prospective students to visit the campus.

Skills

Call center experience

Customer service

Bilingual Spanish (plus)

Data entry

CRM

Education

High School diploma

Tools

CRM software

Telephone dialer

Job description

Call Center Representative-Temp (JN -102026-432984) Irvine, California

Salary: USD24 - USD24 per hour

Leading Education organization in Irvine is in need of a Temporary Call Center Customer Service Specialist. This is an IN OFFICE opportunity, in Santa Ana. This role will be for 3 plus months, and could go longer. This role takes over 100 calls a day, we are looking for someone who has experience working in a high volume Call Center.

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
• Receive and screen inbound calls. Route them to appropriate departments or individuals, take detailed/accurate messages and forward accordingly.
• Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation.
• Be responsible for outbound calls using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
• Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
• Take appropriate information about the calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
• Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.

Your Experience Includes:

• Minimum 2 years’ experience preferred.
• Customer Service experience.
• A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.
• Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
• Telephone Auto Dialing System experience preferred.
• Bilingual Spanish is a PLUS

Education:

• High School Graduate or equivalent required.

This TEMP position pays $24.00 an hour