Call Center Representative - Telecom

SSM Health; Mount Vernon (IL); On-site; USD 20,664 - 30,775; Part time

Benefits offered by this job

Paid Parental Leave

Flexible Payment Options (DailyPay)

Upfront Tuition Coverage

Job summary

SSM Health Good Samaritan Hospital – Mount Vernon, IL is seeking a PRN Call Center Associate to answer incoming calls and triage inquiries. The role offers variable shifts including nights, days, weekends and holidays, with an average of about 16 hours per month, and pay between $15.00 and $22.34 per hour with competitive benefits.

Education required is a High School diploma/GED or 10 years of work experience; no prior experience is required.

Qualifications

• High School diploma/GED or 10 years of work experience.
• No experience required.

Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquiries, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Education

High School diploma/GED or 10 years of work experience

Job description

IL-SSM Health Good Samaritan Hospital - Mount Vernon

Worker Type: PRN

Job Highlights: The position may have a average of 16 hours per month. Variable shifts—including nights, days, weekends & holidays. Must reside within one hour from the Mt. Vernon IL location. Join Our Team and make a difference every day while enjoying competitive pay, great benefits, and a supportive work environment.

Pay Range: $15.00 - $22.34

Pay Rate Type: Hourly

Job Summary

Answers incoming calls and performs triage of inquiries.

Primary Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquiries, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status or any other characteristic protected by applicable law. Click here to learn more.